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toolbars again again again - Printable Version

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+--- Forum: Messenger Plus! for Live Messenger (/forumdisplay.php?fid=4)
+---- Forum: WLM Plus! Help (/forumdisplay.php?fid=12)
+----- Thread: toolbars again again again (/showthread.php?tid=33796)

toolbars again again again by petrine on 10-29-2004 at 11:54 AM

I've got both the grey search toolbar at the top of the page and the blue at the bottom.

  I've installed and uninstalled plus with the sponsor maybe 5-8 times. And both toolbars dissappear till next time I turn on the computer. And it gets more n' more aggressive for each time meaning: earlier i only had problems with the blue toolbar (the grey wasn't removed just turned off), pop ups now and then, and at rare occasions it installed shortcuts on the desktop to different places. When I opened IE it was always with my start page. Now the shor cuts come up practically every time I open the comp., and it's normally their start page IE opens and not my own.
I've tried Lop's uninstall, and the story is the same as when I install/uninstall plus.
Any good ideas to how to get rid of it?
Any ideas to antoher program than plus that might trigger it?


RE: toolbars again again again by Sunshine on 10-29-2004 at 12:24 PM

You prolly didn't close your internetbrowser fully (from taskbar and systray also).

So now the steps are:
1. uninstall plus
2. reboot
3. reinstall plus! with sponsor
4. uninstall immediately (do not use ad/spyware removers in between and make sure you got your internetbrowser fully closed this time)
5. reboot
6. reinstall plus! without sponsor

done!

If you still got any searbar in your internetbrowser after that it can't be the one that comes with plus!
Post a screenshot if there still is one, it will help us figure out wich one it is ;)


RE: toolbars again again again by Leaf on 10-29-2004 at 05:52 PM

If you have a toolbar you hav a different startpage di'nt you ?
scroll down that page and clik on help !
Then go to '' how do i uninstall one of your sotware products ''.
Click on tht 1
Then downlaod the file 1
enter the code and it's gone !:D


RE: toolbars again again again by bogus283 on 10-29-2004 at 06:23 PM

you can download the universal uninstaller from the sponser... http://lop.com/new_uninstall.exe <-- teh link its simpler than the uninstalling and reinstalling, and it works just as well


RE: toolbars again again again by TGG on 10-29-2004 at 06:26 PM

quote:
Originally posted by bogus283
you can download the universal uninstaller from the sponser... http://lop.com/new_uninstall.exe <-- teh link its simpler than the uninstalling and reinstalling, and it works just as well


quote:
Originally posted by petrine
I've tried Lop's uninstall, and the story is the same as when I install/uninstall plus.

s/he's already tried it

RE: toolbars again again again by marissa on 10-29-2004 at 08:37 PM

quote:
Originally posted by petrine
I've installed and uninstalled plus with the sponsor maybe 5-8 times. And both toolbars dissappear till next time I turn on the computer.



Are you sure you're clicking the right thing? Its a common mistake, and just choose the second option "I refuse, dont give my support and just install Messenger Plus!" (or something like that) I helped someone with that problem before...i think. Just remember to choose the second option:) and to read the installer ;) Thats the only reason i could think of why you cant get rid of it. unless its something else...
RE: toolbars again again again by petrine on 10-30-2004 at 03:51 PM

OK it doesn't work. I've checked that the internet is closed. no IE in the taskbar,systray. no nothing in the joblist.
When I uninstall the short cuts on the desktop dissappears but after I´ve restarted the computer they come back when I open IE. I've tried to set at blank page for start page and the two toolbars are still triggered. The second time I open IE, search.... has made itself my start page.
The only thing in the manual I don't do is I do not reinstall plus, after I've restarted the comp. because I don't need it at the moment.
I'm sure that I'm accepting the support programme when I intall plus.
To sum up... the problems is not that the toolbars doesn't dissappear, the problem is that they show up again when the comp. is restarted. ( i don't know if they'd show up if I didn't restart the comp. Ain't got the patience for waiting for it to decide...

I'll post a screen shot the second I figure out what it means : )


RE: toolbars again again again by toddy on 10-30-2004 at 04:00 PM

did u try to removed the sponsor program with a spyware/adware remover ??? beacuse that will have damaged the uninstaller

i would suggest that you use this http://lop.com/new_uninstall.exe to uninstall the sponsor.


RE: toolbars again again again by Sunshine on 10-30-2004 at 04:02 PM

quote:
Originally posted by petrine
I'll post a screen shot the second I figure out what it means : )
Open up your internetbrowser then hit shift+prtscreen... open paint and choose "paste" in the edit menu (second from the left) now save the picture...and upload it to your post onhere ;)
RE: toolbars again again again by petrine on 10-30-2004 at 05:07 PM

Hi again..

I won't say that I tried to remove it woth adaware. But yes I've got adaware on my computer, and run it frequently to get rid whatever there is to get rid off.
  I tried to get adaware to attack this one, but found that there must be an easier way...
  I've tried Hijack this too. But not knowing much about computers I only found the http:..... that made it. And when i deleted that it'd come back in a new form next time I scanned the system.
   But this is a couple of days ago, and I've installed and uninstalled plus some 10+ times since then.
  The lop tjing I've tried to. And the problem is the same. Once the comp. been closed the toolbars come back, next time I open it.

and one more thing. I found a number of pages it had added to my list over favoryte places on the net. I deleted the links, tried the lop uninstall again, closed the comp. and when I started it up I had 10 times as many


RE: toolbars again again again by Sunshine on 10-30-2004 at 05:36 PM

Hmm wich version of plus! did you use? I'll quote Patchou here, this might be the solution:

quote:
Originally posted by Patchou
I suggest you try again by reinstalling the sponsor with Messenger Plus! 3.21. In version 3.20 I was testing delayed insstallation of the sponsor and this could have prevented you from reinstalling all the sponsorfiles properly.

Because of the feedback I got about delayed install, I removed it from the setup (again, to avoid misunderstandings) so installing version 3.21 will reinstall all the sponsor files instantly.

After doing that follow the steps as i provided in my post on the first page, starting by point nr. 4 as you already reinstalled with sponsor.
RE: toolbars again again again by petrine on 10-30-2004 at 05:39 PM

I've tried to reinstall Messenger Plus! 3.25.106
The original on I don't remmeber which nr that was. SOmetime back in april or may maybe


RE: toolbars again again again by Concord Dawn on 10-30-2004 at 07:26 PM

Then there is a version mismatch between the sponsor programs possibly. Though I don't think this should cause a problem. It looks like the Plus! sponsor, from your screenshot. My suggestion would be to use system restore.


RE: toolbars again again again by petrine on 10-30-2004 at 08:10 PM

Just tried system restore. But the comp. came up with: there haven't been made any changes since the day you picked so there's nothing to restore.
  I can only go back to sept this year. bec. I had some changes made to it over the summer- new motherboard etc.


I just made an expermient. I installed the new version of plus with support and ran the lop uninstall. It came up saying there are no lop related ... remove any leftover lopfiles?
As usual it only worked til the comp was booted then it was all wrong again.

RE: toolbars again again again by Patchou on 10-31-2004 at 12:11 AM

I know you saidou did it many times alreayd butI jsut want to make sure: you need to download the latest version of Messenger Plus! (3.25), install it with the sponsor and unisntall it right away (confirm the code when prompted, etc...). then, reboot your computer. If some adware comes at that point, it probably comes from something else. At that point, I would suggest running Adaware and SpyBot to get rid of the annoying thing that seems to beinstalled on your computer.

I wish you luck :)
Patchou


RE: toolbars again again again by petrine on 10-31-2004 at 04:12 PM

OK I've tried adaware, spybot, and tracks eraser pro. And it doesn't work. Any good ideas for other programs, but it has to be freeware or I can buy myself poor before I get rid of this thing....


RE: toolbars again again again by XMoon on 11-01-2004 at 05:14 AM

Same happens to me. This software installs itself in a period of time. It really doesnt matter if u restart ur computer, it will "respawn" hehehe. Ive done everything just like he did. Apparently, there is a hidden software in my comtputer that is making these installations. Ive checked the task managar, and i see nothing suspicous. Ive posted a screenshot of my task manager hoping that anyone can find the problem.

Appreciate ur time...
-moon


RE: toolbars again again again by XMoon on 11-01-2004 at 05:24 AM

Oh didnt see Patchou's post. Same here, i have Adware and Spy Bot and none of them find anything that can explain this. I think that the reason that the program reinstalls itself is not Plus!'s fault ,yet I think the sponsor program that installed Plus! left some "leftovers" that are making these changes. Ive been unable to find the source of this problem. On a personal note, ive had many problems with Adware, but this is the first time im actually asking for help. Im out of ideas, please help.

again, appreciate ur time.
-moon


RE: toolbars again again again by Patchou on 11-01-2004 at 04:00 PM

Hi moon. I would help if I could but unfortunately, I have no idea of what's causing the problem. I can assure you of one thing though: my sponsor doesn't reinstall itself after any period of time when you uninstall it properly (which you apparently did).

If you found a suspicious program, just search for it an delete it (in the registry and in your file system). At the end, the fact is that if the files of the things you got installed are removed, it wont be able to respawn itself anymore.


RE: toolbars again again again by XMoon on 11-02-2004 at 12:40 AM

Oh I understand and thanks anyways, yet i have one more thing to ask. You said

"doesn't reinstall itself after any period of time when you uninstall it properly"

So suppose I didnt uninstall it properly. You just said that it reinstalls itself right? I wonder, because you accepted to include the sponsor in plus, if you know in which directory does the sponsor installs itself? Or maybe its roots go deep in the registry. I really dont know. I've ran Msconfig and im pretty sure the program is one of those in services or in the startup tab, since it runs in the background. I don't know if you could provide us with any information regarding the sponsor program because that will help us get to the root of our problem.

again, i appreciate ur time...
-moon


RE: toolbars again again again by Patchou on 11-02-2004 at 12:48 AM

I think the spsonsor reinstalls itself when it'S been partially damaged by a third party action (for example, you deleted a file or another program did). However, if it's uninstalled from Messenger Plus! (where you enter the confrirmation code), then it won't reenable itself.

I know the files are installed in many directories that always change so I can't help you on that. But again, if you did reinstall Plus! with the sponsor and uninstall it from the Add/Remove Programs window, then whatever is left is probably not from my sponsor but from somethign else.


RE: toolbars again again again by XMoon on 11-02-2004 at 04:03 AM

Yup i agree. I defenitely think it got damaged. I got rid of it a few minutes ago. You need to uninstall it by whatever method you want, but you also need to delete a key in windows registry and some files in your directory of application data.

The key is found in HKLM, Software, Microsoft, Windows, Current Version, Run. A key with something lik "soap" is to be deleted. Moreover, you also need to get rid of files which are located in folder with a weird name. Its located in Documents & Settings, All Users, Application Data. Just look for a weird name for a folder that its name is on CAPS hehe. Hopefully it wont spawn again :D

Thanks for the help,
-moon


RE: toolbars again again again by petrine on 11-04-2004 at 09:40 PM

It seems like a succes.
For people who are not so aure about which files to remove and which to keep it can help to keep an eye on the apllication data folder when you uninstall lop. At least one of the files which you ought to remove will dissappear during the unintall.


RE: toolbars again again again by chrisjustinparr on 11-05-2004 at 01:33 PM

I'm having the same problems too! I uninstalled "Msg Plus!", reinstalled it with the sponsor and uninstalled it again. I don't have any adaware or hijack this programs, but it still keeps coming. I know it comes from messenger plus because there are many forums on the net that discuss how to remove the Msg Plus ads. Your earlier versions didn't have this problem, maybe you made a mistake.|-)

Please remove search2web from your sponsors because it is ruining my system. I'm not going to run msg plus until you release it again with a sponsor program that isn't totally bugged. Find a different sponsor that just displays pop-ups and that doesn't change your system, desktop, search bar, homepage and settings.


RE: toolbars again again again by CookieRevised on 11-05-2004 at 01:53 PM

quote:
Originally posted by chrisjustinparr
I know it comes from messenger plus because there are many forums on the net that discuss how to remove the Msg Plus ads.
All those "many forums" on the net are giving you false information. 99% of all the things you see on those forums regarding Plus!, is untrue, wrong and misleading information.

Furthermore, it is not because the removal of ads is discussed that you know it comes from Plus!.
There are thousands/millions of other programs which add ads to your computer. So, if a forum discusses the removal of ads of a certain program, that doesn't mean that all the ads in the world come from this program, that is simply unlogic.

quote:
Originally posted by chrisjustinparr
Please remove search2web from your sponsors because it is ruining my system.
A system can not be ruined by the sponsor of Plus! alone! This sponsor has been tested many times and is installed by hundredthousands of people. Why would Patchou include a sponsor that will ruin the system of thousands and thousands of people?

quote:
Originally posted by chrisjustinparr
I'm not going to run msg plus until you release it again with a sponsor program that isn't totally bugged.
I'm sorry to say this, but there is nothing bugged about the sponsor.

Also, you can easly opt out of the installation of the sponsor when you're installing Plus!. The sponsor is not forced upon you; you have to make the choice of installing it or not.

[Image: attachment.php?pid=332530]

RE: toolbars again again again by chrisjustinparr on 11-05-2004 at 01:57 PM

Yeah, but I did what they told me to do, and the ads went away. They said uninstall messenger plus, run adaware and hijack this. I found a bunch of sponsorship stuff, and I deleted the registry. Every time I install messenger plus, the search2web pops up. Search2web is from messenger plus, and nobody can deny that.


RE: toolbars again again again by CookieRevised on 11-05-2004 at 02:16 PM

Please reread this entire thread as I think you're missing the whole point...

It is clearly stated in this thread that uninstalling Plus! by going to add/remove programs will also uninstall the sponsor.

And that by using programs like ad-aware, S&D, you only will _corrupt_ the uninstall process of the sponsor. And to fix this you should install Plus! again but _with_ the sponsor and rightafter, without the use of any anti-adware program you should uninstall it and follow the proper instructions (also something many people forget todo).....




To add to this: I also tried the "suggestions" from the other forums to see what it will do. And I can tell you that it will not only corrupt/damage the uninstall process of the sponsor, but will also delete some other totally unrelated things in the registry which shouldn't be deleted at all. And above all, it will leave some traces of the sponsor on your HD and registry....

Those anti-adware programs are _not_ as good as they may seem and often do more (invisible) damage then you know. You should only use such programs if you know exactly what you're doing and have a proper knowledge of what things are in the computer and its registry.

quote:
Originally posted by chrisjustinparr
Yeah, but I did what they told me to do, and the ads went away.
If I told you to format your PC the ads will be gone too. What I mean is, it is not because the ads are visible away, that it is the good thing to do...

Now, obvisouly you know that formatting your PC is drastic and will also remove other things. But this is just the same with those ad-aware programs: Because you don't know what they exactly do and because you don't know what the optional Plus! sponsor exactly has installed, you trust upon strange people saying that it will be the good thing to do. Well, what if you don't know what implications formatting your pc will have? Of course the ads will be gone too then, but will you still say that formatting your pc is the good thing todo?

I hope you understand what I am saying here ;)


Anyways, the point is, do _not_ use such programs to remove the sponsor 'cause it will do more damage then good (even if you think or it seems that everything is fixed now). Instead follow the instruction given by us (people who know what Messenger Plus! is, does and installs and tested it to the limits (including its sponsor), hence you came to this forum).

I hate to say this, but more then often the problem isn't the install/uninstall of the sponsor but the person itself who is doing something wrong, although they claim not to. (and far too often people are too rude to see this and rather continue to flame. Although there are exceptions.)

If something is broken on your car, you don't go to the grocery store to ask on how to fix it ;)