I just downloaded the newest version of Msn Messenger and everytime I log on it freezes and the program stops responding. I have tried repairing the download and I've removed it and reinstalled it but it's still not working. Can anyone help me get Msn Messenger working again?

what operating system are you running on?

try closing all the other programs that are running and see if it opens then.

I'm running on Windows XP with the service packs installed

quote:

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Originally posted by y2j_1979
I just downloaded the newest version of Msn Messenger and everytime I log on it freezes and the program stops responding. I have tried repairing the download and I've removed it and reinstalled it but it's still not working. Can anyone help me get Msn Messenger working again?

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I don't get an error message. As soon as I log on to the messenger. It starts running and than locks up and stops responding. So I have to shut down the program and try to restart it. But it happens again as soon as I log in under my I.D. Also I don't have any other misc programs running while I try to log on except for the files needed to start the computer.
As for a firewall. I only use the one that comes with Windows XP. But I can search the msn website and everything else. It's just messenger that's screwed up

quote:

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Originally posted by y2j_1979
As soon as I log on to the messenger. It starts running and than locks up and stops responding. So I have to shut down the program and try to restart it. But it happens again as soon as I log in under my I.D.

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quote:

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Originally posted by Joa
Also I don't have any other misc programs running while I try to log on except for the files needed to start the computer.

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This is what I see when I go to view the details of the error report

szAppName : msnmsgr.exe     szAppVer : 7.0.777.0     szModName : hungapp     
szModVer : 0.0.0.0     offset : 00000000     

I tried running it with plus before but figured that might be the problem so I removed Plus and 7.0 and just downloaded 7.0 again but it's still a problem even without Plus



Okay I've uninstalled the msn 7.0 but it doens't return me to the previous beta version that I had, so where will I find my old msn to install again


Well I installed Messenger 6.2 and than downloaded 7.0 and it's still the same. I log on see my screen and than it freezes up and I have to shut it down. I never had this problem before when I downloaded the beta version so I don't get why it's doing it now

ok.. i edited my post above and in it i'm telling you:
uninstall this msn, install the previous version of msn that you had running before 7.0 again, and than upgrade it to the new one without uninstalling the old one first.


edit: also, try not to double post you can use the edit button at the bottom of your post to add any new information


EDIT:

also try going here

and here

it may be due to a connection problem

I am also getting this same problem, it only started happening when i installed the release version of msn 7.0

Just to be on the safe side, can you uninstall Messenger Plus! and see if it solves the problem?

Tried that, still no solution

quote:

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Originally posted by simonlenihan
Tried that, still no solution

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i think i found what could be a solution to your problem in the microsoft newsgoup, by Paul Jacquin. http://communities.microsoft.com/newsgroups/defau...p?icp=msn&slcid=US

"Hi everybody,


Like lot of people, I got some problems with the new "final" version of MSN
Messenger, which seems in fact to be less stable than its own prior Beta...
Anyway, I think I found a workaround.

I noticed than in most of the cases, it freezed just after a chat window
closing. So, what is it supposed to do at this moment? Archiving & saving
the chat! Now, here is my opinion: There is a problem with old archives and
the way it want to update them. Just try this and let me know the result:

- Close MSN Messenger 7 (if it haven't crashed yet, lol)
- Go in "My Documents" folder
- Rename "My Received Files" into anything else, "My Received Files (MSN6)"
for example
- Restart MSN Messenger 7

That's it. Since I did that (7 hours ago), I had no crashes anymore.

I hope it helps somebody while waiting for a real Final version... ;o)


Good luck and sorry if my english was kind of weird! "

here is the continued conversation on this topic, this solution seemed to have worked in the end. (you can either go to the link i posted above and click on msn.messenger. than find this topic yourself it is titled "MSN7s freezes - My solution." at it was posted on Apr 8 2005 4:27PM (the search option there seems not to work, so you have to find it "manually" i believe it is on the third page)

or just click on these links, they link to the conversation in order.
1

2

3

4

5

6

That didn't work for me. Maybe I did something wrong so if it worked for anyone on hear let me know.

Go here: http://www.majorgeeks.com/download3155.html and DL HijackThis.

Be sure it is in a permenent folder such as My Documents.

I will go over it.

I don't normally do this.

I can't promise the problem will show.

(Running HijackThis: Open it, press scan and save logfile.
Let it run, a box will pop-up, copy it all and e-mail it to me here:
Alanirv2@hotmail.com)

Alan

Wow still no one has found out how to fix this. I guess we'll have to wait until monday and hope MSN get there @#$! together.

Alright.

I went over the log.

Put a check mark next to the following.

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehom...presario&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehom...presario&pf=laptop

Put a check next to them and close all windows except HJT and press "fix checked"

Then e-mail me another log.
(Alanirv2@hotmail.com)

Alan

I just wanted to add that I too am having this problem.  At least it seems like it.


I find that I can log in jsut fine... but then after a while... messenger 7 will totally freeze.  Then when I am forced to kill the task, I will be unable to load up MSN again until I reboot my machine.


Also there is never and error message.. and It seems that when MSN 7 crashes it takes explorer.exe with it.


I never had this problem with any of the betas.  and I only have this problem when I am using MSN 7.  (msgplus is not installed either).  If I use another program like trillian, no crashes whatsoever.... I state that just to confirm that the problem does like somewhere in the release version of MSN 7.

not had much time to play....

ok.. if ya cancel sign in as soon it tried to, then go into prefs, and disable alot of stuff (show email alerts etc)

Then sign in... as soon as it signs in sign out straight away

then sign in again....

worked for me

I have also the same problem but a little else: When i try to login it works for some seconds and then.... he stops with logging in and nothing happens!!!!!!!!!1

to get around it you just have to be signing out when it crashs.... settings make no diff.. annoying but works, just try signing in and out a few times before staying on

you will see if freeze when signing out then pop back to the main screen if you have got it right it seems

EDIT: Just have to get lucky in getting it done

Could all you guys send my a HijackThis log?

This can be downloaded here:
http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

Be sure to put your username

My e-mail (again) is Alanirv2@hotmail.com

Alan

I posted this in another part of the forum but it applies here.

When I tried to install 3.51 over 3.5.0.124 I had exactly the same problem.  Only on my system (Windows XP SP2, Messenger 7.0.077) it completely locked up windows.  The only way I could get Messenger to work with Plus 3.51  at all was to completely uninstall Plus 3.51 AND Messenger 7.0.0777 and reinstall them.  Seems to be working now but I lost all of my Plus! preferences.

It's a really strange problem... since I find that when MSN 7.0 is running the crashes are "contagious"....  firefox will freeze sometimes.... explorer.exe will freeze....  and it never happens when I don't have 7.0 running.... and once again.. i find the freezes so random.. i hav no idea what sets them off.

at least its comforting to know other people have similar freezing issues....  hopefully someone will figure it out soon.

quote:

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Originally posted by y2j_1979
I'm running on Windows XP with the service packs installed

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quote:

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Originally posted by Takeshi-Jay
I think it might be service pack 2. I've had problems with that and deleted it. Everything is fine.

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i can only advise you to post your problem in the Microsoft Newsgroup maybe somebody there will be able to help you.

(make sure to click on msn.messenger when you enter the site i gave a link to above)

once you are there, check out the newsgroup too, in my previous posts in this thread i suggested some solutions i found there, maybe there will be new ones soon

either way it will not hurt to ask for assistance there. (just make sure to be as detailed as you can be about your problem.)

Just spent a moment througly looking into this and IT IS firewall

Details of the connection that crashs 7.0777

Source: echo-v2.msgr.hotmail.com
IP: 64.4.12.201:7001
Protocol: UDP

Its an inbound attempt... so just allow it and you'll be fine

=)

I have the same problem... only mine was working fine.. then i turned off the comp and when I turned it back on, MSN just kept crashing. The weird thing is that it doesn't work on MY profile. I have tried it on other profile on my comp (since i have XP) and it works fine.. i have no idea what it is.. i've reinstalled, I've been through so many versions of MSN 7.0... i don't get it anymore... if anyone knows anything PLEASE let me know too


thanks

Wow it's taking msn long enough to figure out a fix for this problem. For those of you who don't know it seems to have something to do with having a router and firewall.

quote:

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Originally posted by y2j_1979
Wow it's taking msn long enough to figure out a fix for this problem. For those of you who don't know it seems to have something to do with having a router and firewall.

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Chances are it's a problem on Plus! or messengers side regardless of what there saying.

Although, there could be something going around.

I have latest version of Plus! All windows up dates, spywareblaster, IE-Spyad (2 of which block messenger Plus! to be downloaded) and mine has never evere froze, even under a tremendus load.

You guys can still send me a log.
It may be an internal infection.

Here is the HijackThis download site:
http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

Here is my e-mail

Alanirv2@hotmail.com

Alan