Making a Dynamic Display Picture - Printable Version
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Making a Dynamic Display Picture by keyz on 05-23-2005 at 05:51 PM
Hi I'm having some trouble making a dynamic display picture. I can make the display picture but when I go to press finish I then get an error page that has the text on it like this:
quote:Our Apologies
We're fixing a small problem with the page you're trying to reach and should have it fixed shortly.
Click here to see our other great products.
Your friends at Blue Mountain!
Module trace failed - KeyError: 'webvars'
* File "/disk2/ns-home/nsapi/pd/pydriver.py", line 481, in assembly_postprocessing\
* dotrace = globals()['webvars'].get('moduletrace', 0)
I've been getting this every single time I attempt to make a picture. This is a screen right after I click 'finish' in the dynamic picture editor. Is this a problem on my end? I have been getting this error for over a week now and have never got passed this screen. All of the other features work on the bluemountain store. Any advice?
RE: Making a Dynamic Display Picture by mwe99 on 05-23-2005 at 05:55 PM
Try clearing out your temp internet files, if the problem still persists, contact BlueMountain.
RE: Making a Dynamic Display Picture by keyz on 05-23-2005 at 09:18 PM
hmmm, that didn't work. How do I contact them? I didn't see anything under the help page about contacting.
RE: Making a Dynamic Display Picture by mwe99 on 05-23-2005 at 09:22 PM
http://www.bluemountain.com/customer/emailus.pd
RE: Making a Dynamic Display Picture by Chris4 on 05-23-2005 at 10:28 PM
I contacted them for you, including the error message.
RE: Making a Dynamic Display Picture by CookieRevised on 05-23-2005 at 10:35 PM
quote:appriciated, but what are you going to reply when they ask for more info or other stuff? Better let the one who is having the problem contact support.....
Originally posted by chris4
I contacted them for you, including the error message.