I was promted to download the new version of Messenger Plus but everytime i go to download it, the download goes ok but it cannot install. Its says there's an error. I've tried to download the update using this method a few times but the same thing happens. Now when i reboot my computer an error message appears saying 'instalation error or setup error with a error code 000D'. I downloaded the newer version directly from your site and it worked fine however the error message still appears on start up and i want to get rid of it!! Any ideas?
Thanks x

All i found about 000D is that this is a Win95 driver, are you using Windows 95?

Things i found on this site :
Windows 95 is well know for it's: Recurring 'Fatal Exception 0E' errors occur when the PC boots up. Fatal exception errors are Windows 95's way of preventing programs or drivers from performing operations in the PC's processor that aren't allowed or will destroy data. The source of the problem could be a buggy driver or program, faulty memory, or a bug in Windows 95.

How to Determine a Device Driver's Source
1.The device driver name may suggest the name of the program that installed it. For example, CCVKD is the virtual keyboard device driver installed by Carbon Copy. Virtual devices often begin with the letter "V" and end in the letter "D." For example, VNAVD is the Norton Anti- Virus device driver.

If you are successful in identifying the source of the driver, remove the corresponding program.

2.The device driver name may begin with the letters "NW," suggesting that it may be a Novell NetWare networking driver. Other clues that may identify a driver as network-related are the presence of the letters "NDIS," "NET," or "SERVER."

3.If you are unable to identify the program or component that installed the driver, search the [386Enh] section of the System.ini file for a line with the following form

Device=<DeviceName>.386

where <DeviceName> is the name of the device driver, possibly with a path, or possibly with a slightly modified name. For example:

Device=ccvkd.386

4.If the driver that needs to be replaced is one of the Windows 95 standard drivers, run Windows 95 Setup again, and choose to verify the installation.

The following table lists virtual device drivers you may encounter.

Legend:

# - Indicates a standard Windows 95 driver.

! - Indicates a standard Windows 95 driver that may have been replaced by a third-party product.

$ - Indicates a driver provided by a third-party manufacturer.

3.0 - Indicates a driver from Windows 3.0.

3.1, 3.11 - Indicates device drivers that have been superseded by drivers in Windows 95

ID    Driver
No.   Name      Driver Description
-----------------------------------------------------------------------
#      0001  VMM       Virtual Machine Manager
#      0002  DEBUG     WDEB386 Kernel Debugger
!      0003  VPICD     Virtual Programmable Interrupt Controller Device
#      0004  VDMAD     Virtual Direct Memory Access Device
!      0005  VTD       Virtual Timer Device
#      0006  V86MMGR   Virtual 8086-mode Memory Manager
#      0007  PAGESWAP  Demand Paging Swap Device
#      0008  PARITY    Parity-checking Device
#      0009  REBOOT    System Reboot Device
!      000A  VDD       Virtual Display Device
#      000B  VSD       Virtual Sound Device
!      000C  VMD       Virtual Mouse Device
!      000D  VKD       Virtual Keyboard Device
!      000E  VCD       Virtual Communications Device
!      000F  VPD       Virtual Printer Device
3.1    0010  BLOCKDEV  Block Device Driver
#      0010  IOS       Input/Output Supervisor
#      0011  VMCPD     Virtual Math Coprocessor Device
#      0012  EBIOS     PS/2 Extended BIOS Device Driver
#      0013  BIOSXLAT  BIOS Translation Device Driver
#      0014  VNETBIOS  Virtual NetBIOS Device Driver
#      0015  DOSMGR    MS-DOS Device Driver
#      0017  SHELL     Shell Interface Device
#      0018  VMPOLL    Virtual Machine Polling Detection Device
! 3.1  001A  DOSNET    MS-DOS Network Interface Driver - This driver is  often replaced by third-party network drivers
!       001B  VFD       Virtual Floppy Device
$!     001C  LOADHI    EMM386 Memory Manager Driver - This driver is often  replaced by third-party memory managers
#      0020  INT13     Fixed Disk Interrupt Driver
! 3.1  0021  PAGEFILE  Paging File Device - This driver is often replaced  by RAM-doubling software
         0022  SCSI      SCSI Device
         0023  MCA_POS   MCA_POS Device
         0024  SCSIFD    SCSI FastDisk Device
         0025  VPEND     Pen Device
3.1    0026  APM       Advanced Power Management Device
#      0026  VPOWERD   Virtual Advanced Power Management Device
#      0027  VXDLDR    VxD Loader device
#      0028  NDIS      NDIS wrapper
#      002A  VWIN32    Windows 95 Win32 Support Driver
#      002B  VCOMM     Windows 95 Communications Device Driver
#      002C  SPOOLER   Print Spooler
3.1    002D  WIN32S    WIN32S Driver
3.11   0031  VNB       NetBEUI Driver from Windows for Workgroups
3.11   0032  SERVER    NetBEUI Driver from Windows for Workgroups
#      0033  CONFIGMG  Plug and Play Configuration Manager
3.1    0034  DWCFGMG   Configuration Manager for Windows 3.1 and MS-DOS
#      0035  SCSIPORT  I/O Subsystem Miniport Loader/Driver
#      0036  VFBACKUP  Helper Driver for Backup Applications
#      0037  ENABLE    Accessibility Driver
#      0038  VCOND     Virtual Console Device for WIN32 Console Subsystem
#      003C  ISAPNP    ISA Plug and Play Enumerator
#      003D  BIOS      BIOS Plug and Play Enumerator
#      003E  WINSOCK   Windows Network Sockets
#      003F  WSIPX     Windows Network Sockets for IPX
#      0040  IFSMGR    Installable File System Manager
#      0041  VCDFSD    CD-ROM File System Driver
#      0042  MRCI32    Microsoft Real-time Compression Driver
#      0043  PCI       PCI Plug and Play Enumerator
#      0045  EISA      EISA Plug and Play Enumerator
#      011F  VFLATD    Linear Frame Buffer Video Driver
#      0442  VTDAPI    Multimedia Timer Services Driver
3.0    0444  VADMAD    Auto-initialize DMA
!      0445  VSBD      Sound Blaster (Windows Resource Kit) [ASCII 150] This driver
                 is often replaced by third-party sound drivers
#      0460  UNIMODEM  Universal Modem Driver
#      0480  VNETSUP   Network Support Driver
#      0481  VREDIR    Network Redirector

#      0483  VSHARE    File Sharing Support Driver
3.11   0484            Old IFSMGR from Windows for Workgroups
#      0486  VFAT      32-bit File System Driver
#      0487  NWLINK    32-bit IPX/SPX-compatible Protocol
#      0488  VTDI      TCP/IP Driver
#      0489  VIP       TCP/IP Driver
#      048A  VTCP      TCP/IP Driver
#      048B  VCACHE    Cache Manager
#      048C  VUDP      User Datagram Protocol Driver
#      048E  NWREDIR   Windows 95 NetWare-compatible Redirector
#      0491  FILESEC   File Security Driver
#      0492  NWSERVER  Windows 95 NetWare-compatible File Server
#      049B  VNBT      NetBIOS Transport for TCP/IP


You may find more information in Microsoft knowledge base

quote:

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Originally posted by Absorbation
download it from the site

Then install like normal

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quote:

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Originally posted by miss_mattingley
I downloaded the newer version directly from your site and it worked fine...

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quote:

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Originally posted by Sunshine
All i found about 000D is that this is a Win95 driver, are you using Windows 95?

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quote:

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Originally posted by Ddunk
Not to totally nullify everything you jsut said Sunshine, it's good information, but aren't the newer versions of Plus! incompatable with 95?

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Hi i'm not running windows 95 i've got XP with SP2?! I don't really understand where the setup file is on my computer or how i can delete it?

I advice you to do a regclean with TweakNow RegCleaner Standard. This program is free.

Also do ad/spyware scans with Ad-Aware SE Personal Edition 1.06 and Spybot - Search & Destroy 1.4. These programs are also free.

If you could take a screenshot of the errormessage and post it here it might help us a lil further.

Hi i already had spybot which i ran and it showed nothing unusual, just back web lite which i think is related to one of the applications i run. I downloaded the reg tweak thing and ran it. It idenitified a few safe to delete although there were 3 unknown paths all relating to:
HKEY_CLASSES_ROOT\clsid\{f83.... with values CamExl20.ax

I also run Norton System works, Anitvirus and Internet security 2005...not sure if that may have interferred, i thought i'd mention it anyway.

You can also upload a picture at http://imageshack.us/

Just put the link to the screenshot inhere

http://img247.echo.cx/img247/7523/screenshot8ur.png

here it is i think lol

quote:

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Originally posted by miss_mattingley
I was promted to download the new version of Messenger Plus but everytime i go to download it, the download goes ok but it cannot install. Its says there's an error. I've tried to download the update using this method a few times but the same thing happens. Now when i reboot my computer an error message appears saying 'instalation error or setup error with a error code 000D'. I downloaded the newer version directly from your site and it worked fine however the error message still appears on start up and i want to get rid of it!! Any ideas?
Thanks x

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1. Ok the first sign of error occurred when the atuomatic uptdate for Messenger Plus was downloading i.e. the little box that prompts you to download the update when you're using messenger. I clicked download and the update downloaded something...it then told me it was installing however it didn't finish installing as it said there was an internal error or something. So i left the update for then and a few days later the prompt came back and i tried again but the same thing happenned.

2. Now the only error message i get now is when i reboot windows. As the desktop loads i get the error message i posted. I tried downloading direct from the site and the update worked fine but it didn't get rid of the error message. I'm quite sure it couldn't have been anything else as i don't think any other applications or programs were added or altered on my computer at that time.

3. I will attach the report from autoruns as soon as i can access the download. The page won't load at the moment
Thanks

Heres the autorun attachment you asked for...I hope its helps! Thanks

The good new is that I can't see any psyware/adware... The bad news (depending on point of view) is that you have a massive load of startup programs, many which you don't need at all and only slow down the system.
eg:
- All the AOL spwyare detection "crap" isn't needed and you can well do with a more decent spyware scanner
- The pointer device program. Do you have a special kind of mouse/trackball/pen? if not, it could be possible that this program isn't needed at all. Furthermore, if it was a driver (and not some tool) it wouldn't be needed in the Run registry key, but it would be a DLL and listed with the other drivers.
- The Dell Quickset and Photo AIO programs. Again, are they absolutely needed?
- Then there is a "GoBack Install" application from Sonic Solutions (also from Dell). What is an setup doing in the "Run" registry key?
- The logitec video repair and tray programs. Again this is not needed. It only takes space and when you do need the applications you might just well start the proper program from the start menu.
-Then there is even a "Run" item which doesn't exist anymore on your harddrive: LDM, located in \Program\BackWeb-8876480.exe
- etc... etc...


The same goes for the StartUp Group:
- AOL 9.0 Tray. Why? if you need a connection or whatever, simply start the appropiate link from the start menu instead of always letting this run in the "background".
- Microsoft Office (OSA). This is certainly not needed at all and is the most wide spread "crap" that most people have in their startup group. The only benefit you have from running this is that Office starts up a tick faster (you wouldn't even notice it), otherwise it is completely useless.


I also see that you are running Windows Messenger constantly in the background. To fix this see "[post=201175]".


Now all this redundant stuff may/may not be the culprint of the problem. But fact is that you are almost certainly running stuff which you don't need at all.

There is so many stuff in your startup keys and groups that it would be very difficult to exactly pinpoint the problem.

What you can do is removing Messenger Plus! from both the "Run" keys[*] to see if that would solve the error (as in: it will not show again). (report back if it did or didn't please).
After that, and to make absolutely sure, manually start c:\program files\messengerplus! 3\msgplus.exe and see if the error pops up again. (again report back if it did or didn't please).

As I said before, the error message seems very dodgy to be an error message comming from Messenger Plus! though.

Did you try to install Messenger Plus! without the sponsor or with the sponsor?

Also, and last question, does Messenger Plus! seem to run properly (despite the error you got)?

[*]Remove "MessengerPlus3" from:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Ok i'm gonna have a clean up of my computer, just a few questions tho so i don't break anything cause i'm not really sure what i'm doing on autorun! The section....
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run   
which has the aol spyware etc when you say i don't need certain items in there do i just uncheck them to disable them or am i deleting them?? I don't wanna go ahead and delete them or uncheck them without checking!       

I mean delete. But first make absolutely sure you don't need those programs! Of some I know 500% for sure you don't need them (like the office osa.exe), but for others I'm only 99% sure as I don't know what you do on your computer or what programs you have running/require... Read the manuals of the programs of which you're going to delete the stuff, test it out first, etc...

Also make first a backup of that HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run key and the other ones you're going to change (select the key and choose export in your registry editor)...

Ok firstly i removed messenger plus from both the run keys you told me too, i rebooted the computer and the error message still pops up. I looked for messenger plus 3 in my programs but its not there so i'm not sure how to run it?

as far as i can remember i installed it without the sponser

and yes Messenger Plus works fine its just an annoying error message that keeps popping up

quote:

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Originally posted by miss_mattingley
Ok firstly i removed messenger plus from both the run keys you told me too, i rebooted the computer and the error message still pops up. I looked for messenger plus 3 in my programs but its not there so i'm not sure how to run it?

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Ok i removed it and the message is still there! does that mean its a different problem?

Oh yeah and when i sign in i keep getting a message popping up saying i've been banned...just thought i'd add that

quote:

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Originally posted by miss_mattingley
Ok i removed it and the message is still there! does that mean its a different problem?

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quote:

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Originally posted by miss_mattingley
Oh yeah and when i sign in i keep getting a message popping up saying i've been banned...just thought i'd add that

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Ok i'll get some one to have a look.....and by the way why do you ban aol users???! anyway there is a way around that cause i can still access the forum after i was banned

quote:

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Originally posted by miss_mattingley
Ok i'll get some one to have a look.....and by the way why do you ban aol users???! anyway there is a way around that cause i can still access the forum after i was banned

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