I have been around and around with uninstalling and re-installing MSN Messenger with help from the Messenger tech support trying to resolve the problem of no Packs .     There's just boxes with an x in them.  All the other content works just fine. 

I changed my e-mail address and ever since I did that, my packs are no longer there.  Prior to the new address I had the packs.  If I click on one of the blank boxes, I get "content installation failed, try again later".

I am on Sprint High Speed Internet, Windows XP SP2 , latest version of MSN Messenger  and have not moved to another town or state.

Does anyone have any idea as to what the problem might be.  I found some old threads regarding something similar and am hoping someone has a fix or at least a reason for this problem.

Could you attach/show the exact correspondence you had with the Tech Support?

I had to scan the e-mails.  It's 5 pages.  How do I send all of them at once. 

Scan them? They aren't e-mails, but letters?

anyways, zip them in a zipfile and attach it to a post here.

PS: you first might want to blank out your email address in those mails before zipping them and attaching them...

They are e-mails, but I had deleted them , but I had hard copies.

I'll see if I can zip them and send them on to you.

Okay, here's the zipped folder of the e-mails from MSN Messenger tech support.  There were two different techs who sent e-mails.     I have done everything that each one told me to do...