i get this error on my m8s msn when he trys to log in and its to do with the keyports theres no firewall installed on the pc so its no it and i have slected autodect the lan settings the service provider is aol and also he cant sigin into the online msn as it comes up page cantnot be displayed plz help

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If you can't sign in to MSN Messenger, the connection settings in MSN Messenger might be preventing you from connecting to the Microsoft® .NET Passport or Microsoft® .NET Messenger Service. The MSN Messenger Connection Troubleshooter can often find and fix these problems. The Connection Troubleshooter starts automatically if MSN Messenger encounters a connection problem. If you choose not to use the Connection Troubleshooter, or it does not solve your connection problem, try the following:

   1. Click the Tools menu, and then click Options.
   2. In the left pane, click Connection.
   3. Under Connection Settings, click Test Connection.

      If you agree to allow the Connection Troubleshooter to examine your system, it will test for connection problems and report steps you can take to correct them.
   4. Optional: Perform advanced troubleshooting

      To troubleshoot your specific type of connection, click Advanced Settings. On the Advanced Connection Options dialog box, check that the settings for your particular connection type are correct. To test your connection, click the Test button. Click OK, and then click OK.
   5. Click OK.

      When you choose these settings, MSN Messenger will use the Microsoft® Internet Explorer connection settings if possible.
   6. Try signing in to MSN Messenger again.

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i tried what you said but it is still unable to connect even the online messenger service from msn will not log in

Lets see what Microsoft has to say -

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To resolve this error, you have to register the Msxml3.dll file on your computer.

   1. Click Start, click Run, type %windir%\system32\regsvr32 %windir%\system32\msxml3.dll, and then click OK.
   2. Click OK.
   3. Try to sign in to MSN Messenger again.

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Originally posted by http://stiggy.be/msn/index.php/Error_Codes%287%29
    * Check the msn messenger status page to see if it a problem with the messenger servers. If the service is not running allow it time to fix itself.
    * If there are no reported problems on the MSN servers, see if your proxy settings are correct: click "Tools" and then "options" at your MSN Messenger main window. In the options screen click "Connection" in the list to the left. Next, click the "Advanced Settings..." button. If you (likely) do not use a proxy server, try unchecking all the checkboxes except the one labeled TCP and see if you can connect now. (You might have to fully close and start Messenger again before retrying to connect)

If you are on a large network, the network administrator can probably tell you if you should have proxy settings in Messenger.

    * In Internet Explorer: click Tools, then Internet Options, select the "connections" tab. Try unchecking (if checked) "Use a proxy server for LAN" and check "Automatically detect settings.". This should enable both Internet Explorer and MSN Messenger to automatically find the best way to connect to the Internet.

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thanks people for your help but its still not working i dont have a clue whats goining with it

I also have tried all of this and I cannot connect. Same error message

Also when I troubleshoot it says my gateway appears to be offline. I do the fix and the same thing happens

Bump....anyone?

The fixes are posted above. You might be doing something wrong, make sure your doing every step right.

Search Google

im having the same problem but my error is 80072ee7 and it also says my gateway is offline and wen i press fix it stays the same.

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Originally posted by Chocolatino
im having the same problem but my error is 80072ee7 and it also says my gateway is offline and wen i press fix it stays the same.

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i fixed it i went online and sometimes firwalls have somthing to do with it i had to disable my norton firewall for myn to work(don't worry got another firwall on wich dosn't affect the messenger)

[font=Arial][size=2][color=black]yo people

i have a solution for Error code 80072efd

my problem with this came with Windows live messenger

i had tried uninstalling and installing again but that didnt work

i then found a download for messenger 7.5

downloaded it

and now the error code does not come up

and i can sign in normally

i cannot remmeber the exact sight
but i typed in "msn messenger 7.5 download" on google

i hope this helps dude

Hey Guys I think I might have the cure for it, I tried this and it completely worked.

( I can not be held responsible if anything happens so for your own safety please follow everything step by step )

As you see, This is the reason MSN can not sign in and you get error code 80072efd. If you have norton personal firewall, you need to add msn to the allow list.

If you have Windows XP Firewall you need to find MSN on your list when you click add program so the file that you're looking to put in should be msnmsgr.exe or something like that, add it to the allow list and it should log in.

If MSN does not log in, load internet explorer, if internet explorer doesn't work then MSN won't work so basically were back to norton antivirus.

Uninstall norton personal firewall and then make sure you have a working firewall like WINDOWS SERVICE PACK 2 FIREWALL.

But before you uninstall norton firewall install service pack 2 even though it may take a little while to download it's worth it.

after that you MUST add the msn live messenger or what ever messenger you use to the allowed programs list.

then you can uninstall norton personal firewall.

Restart your computer and then try checking the connection of the net service.

To do this you simply open msn>>tools>>options>>connection and look at the globe and the computer, it should say something like this:

You Are Directly Connected to the .NET Messenger Service.

You are connected to the internet through wired network connection.

You are connected to the internet using a direct connection. (Administrator)

There are many other ways to do this, but this is the best way that I could come up with, because I don't want to mess with any binary stuff.

OK I'm real annoyed with this thing I too am getting error code 80072efd.

However I don't seem to have a communications error. The trouble shooter gives me all green checkmarks. I don't have a third party firewall and the XP firewalls are all turned off. there are even exceptions in the firewall rules just in case they ever were turned on. I can go to www.live.com and sign in with my passport credentials. In short everything seems to look fine except messenger will not login. I'm running XP sp2 with all the latest updates. If I install the older versions of msn messenger it works just fine.

I'm at a loss!

Any Ideas?

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Originally posted by chuckstr
i tried what you said but it is still unable to connect even the online messenger service from msn will not log in

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I'm running XP sp2 with all the latest updates.

you need to change your router settings to open port 1863.  this was the only thing that worked for me.  find the port forwarding setting for your rounter.

This problem can also often be solved by doing the following:

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1. Change Windows Explorer settings

a. Right click on the "Start" button and choose "Explore"  from the short-cut menu to open the "Windows Explorer" window. 

b. In the "Windows Explorer" window, click on the "Tools" menu followed by "Folder Options". Click on the "View" tab. In the Advanced settings list, check"Show hidden files and folders" and uncheck the option "Hide extensions for known file types" under Hidden files and folders. Click on "OK" to close the "Folder Options" window.

c. In the "Windows Explorer" window, click on the "View" menu followed by "Explorer bar" and ensure that the "Folders" option is checked. This will ensure that you are able to see the folder list on the left side of the Windows Explorer window.

2. Delete the Contacts Cache folder by following the steps below:

a. Right click on the "Start" button, choose "Explore"  from the short-cut menu to open the "Windows Explorer" window.

b. In the "Windows Explorer" window, go to the Folder list on the left pane and navigate to the folder C:\Documents and Settings\<Your Windows logon name>\Contacts\<Your Messenger email address>  where <Windows Logon name> is the login name you use to sign into windows and <Your Messenger email address> is the address that you use to sign into Messenger

c.  Delete all the files that are within the <Your Messenger email address> folder.

d. Right click on the "Start" button, choose "Explore"  from the short-cut menu to open the "Windows Explorer" window.

e. In the "Windows Explorer" window, go to the Folder list on the left pane and navigate to the folder C:\Documents and Settings\<Your Windows logon name>\Local Settings\Application Data\Microsoft\Windows Live Contacts\<Your Messenger email address>  where <Windows Logon name> is the login name you use to sign into windows and <Your Messenger email address> is the address that you use to sign into Messenger.

f. Delete the "real" and the "shadow" folders that are within the <Your Messenger email address> folder.           

3. Sign into Messenger again.

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Originally posted by Chocolatino
i fixed it i went online and sometimes firwalls have somthing to do with it i had to disable my norton firewall for myn to work(don't worry got another firwall on wich dosn't affect the messenger)

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okay i had this problem couple times now and this is what i did i reverted back to the old msn 7.0 http://microsoft.com/downloads/details.aspx?Famil...-9904-9505f47bed45
thats where you can get the old msn..

then i signed onto the internet messenger here
http://webmessenger.msn.com/default.aspx?R=1
at the very top you will see where it says to download msn well click there it will then seek out all of your msn settings and fully update i hope this works for yous as it did me cause omfg i was freaking with no msn

hi there please can someone help me i cant seem to saty logged on to msn i can sign in fine then it just chucks me off i have done all i have tried like unistalling my norton protection and re installing it, uncheckin boxes, and testing my connection, and even to the exteme of restoring my laptop to its original factory settings this is driving me mad and i am lost without it !!! when i test my connection this error code appears please can someone help me !!!!!

it worked with me all i did was change the resolution to the very right and it just started working

oh i use vista basic

thanx for ur reply please can u tell me exactly how to change the resolution ? cant seem to find it i have tried so many things now maybe i cant see the wood thro the trees thanx

CHeck your firewall has not blocked access. I had same problem and when I checked my firewall there was a windows program being blocked and when I unblocked it it worked.

I had so much trouble with error code 80072efd. It kept saying it couldn't load my contact list or something.
Seriously, check your firewall. I have Virgin Broadband PCguard and it was blocking some 'Windows' programs. (Windows Live Communications Platform, Window's Live installer-though i doubt that had anything to do with it)
Enabling them to pass through the firewall immediately fixed my problem.
I don't know why my firewall started blocking Window's programs all of a sudden though, how veery annoying.

hope this helped some people.

right click the Command Prompt shortcut in the Program list and select Run As Administrator.



2) To display the current proxy setting of Windows Update, execute this command:

netsh winhttp show proxy





3) If the proxy server is shown in the “show proxy” result, then execute this command to disable the Windows Update proxy setting:

netsh winhttp reset proxy


This worked for me

There are several instances wherein you will get the error code 80072efd. One instance would be while checking for updates of the version of Windows in your computer. The cause might be a high number of update requests on the Windows update servers. To solve this issue, it is recommended that you close windows update for a while and wait for around 10 to 15 minutes and then run Windows update again. You can also wait for Windows update to run at its next scheduled time.

If, however, you continue to receive this error, it might mean that a program running on your computer is preventing Windows Update Services from accessing the internet. Example of programs that might do this includes firewalls, anti-spyware software, web accelerators, Internet security or antivirus programs and proxy servers. To correct the problem, you might need to add the Windows Update website addresses to the blocking program's exceptions or "allow" lists. Also, you can try to allow Windows Update SErvice to connect to the internet through port 80 and port 443.

If the problem persists after you have added the Windows Update websites to your firewall's exception list, check with Micorsoft Help Support center for additional troubleshooting steps.

Second instance when error code 80072efd occurs, is when you are trying to sign into Windows Live messenger. There are several possible network issues that may cause the problem. Also, this problem occurs because one of these conditions are true:
a. A firewall is blocking connectivity of Messenger to the internet;
b. Security libraries are corrupted;
c. Proxy settings are incorrect;
d. Spyware is blocking connection to the Messenger service.

There are several troubleshooting steps to be followed to resolve the error code 80072efd. First and foremost, verify that you can connect to the Internet before starting the troubleshooting steps. To verify that there is internet connection, it is advisable to surf to at least 3 different websites that you do not normally go to. If successful, then proceed with the troubleshooting steps listed.

1. Verify that you have the latest updates installed by visiting the Windows Update website. Also, verify if the computer requires updates and install updates if necessary. Restart the computer after updates are finished.

2. Verify that the firewall has enabled Windows Live Messenger. If the firewall was disabled previously, it may still be blocking Messenger. Try to restart the firewall. After the firewall software is running, follow step 1 again. Also, try removing the firewall program that is installed to verify that it is not causing a problem even if it is disabled. If, however, you are not sure which firewalls are installed, click Add or Remove Programs in Control Panel and scroll through the list of installed programs to verify.

3. Clear the Domain Name System (DNS) Cache. To do so, click Start and launch the command prompt. At the command prompt, type ipconfig/flushdns then press enter. Kastly, type exit and press enter to close the command window.

4. Lastly, clear the proxy settings in Windows Live Messenger to establish a direct connection to the Messenger service.