SweetIM and SmileyCentral are known to have some incompatibility problems with Messenger Plus! Live.

If you are experiencing some problems with MP!L  and you have at least one of those programs, please follow these steps before posting a new thread.

1. Uninstall SweetIM and/or SmileyCentral.
   You can uninstall a program via the “Add/Remove Programs” control panel applet. Simply select the program you want to uninstall and click the “Remove” or "Change/Remove" button. Note that SmileyCentral is labeled "My Web Search (Smiley Central)". You might also want to uninstall all "My Web Search" items you find there, including "Search Assistant - My Way".
   
   
2. Uninstall Messenger Plus! Live.
   You can uninstall a MP!L via the “Add/Remove Programs” control panel applet. Simply select the “Messenger Plus! Live” from the list and click the “Change/Remove” button.
   
   
3. Uninstall Windows Live Messenger.
   You can uninstall a WLM via the “Add/Remove Programs” control panel applet. Simply select the “Windows Live Messenger” from the list and click the “Remove” button.
   
   
4. Restart your computer.
   At this step, please restart your computer to make sure that all associated programs are closed on next boot.
   
   
5. Delete the Windows Live Messenger installation folder.
   This step is necessary to make sure that SweetIM and/or SmileyCentral didn’t leave any files behind that would cause some incompatibility problems. To delete the Windows Live Messenger installation folder, navigate to:
   
   

   code:

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   %PROGRAMFILES%\MSN Messenger

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   and delete all the files there. You may also delete the folder by going in the RUN dialog (Start -> Run…) and by typing the following command:
   
   

   code:

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   DEL /F /S /Q "%PROGRAMFILES%\MSN Messenger"

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6. Delete SweetIM and/or SmileyCentral installation folder.
   This step is necessary to make sure that SweetIM and/or SmileyCentral didn’t leave any files behind that would cause some incompatibility problems. To delete the SweetIM installation folder, navigate to (if the folder exists):
   
   

   code:

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   %PROGRAMFILES%\Macrogaming

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   and delete all the files and folders there. You may also delete the folder by going in the RUN dialog (Start -> Run…) and by typing the following command:
   
   

   code:

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   DEL /F /S /Q "%PROGRAMFILES%\Macrogaming"

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   To delete the SmileyCentral installation folder, navigate to the following two folders (if they exist):
   
   

   code:

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   %PROGRAMFILES%\FunWebProducts
   %PROGRAMFILES%\MyWebSearch

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   and delete all the files and folders there. You may also delete the two folders by going in the RUN dialog (Start -> Run…) and by typing the following commands, one at a time:
   
   

   code:

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   DEL /F /S /Q "%PROGRAMFILES%\FunWebProducts"
   DEL /F /S /Q "%PROGRAMFILES%\MyWebSearch"

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7. Scan your system for malware.
   Some malware are known to reinstall SweetIM and/or SmileyCentral without your authorization. Scan your system for malware with Spybot Search & Destroy or with Ad-Aware SE and remove any malware detected by those utilities. You might want to reboot after your scan and do another scan to make sure no such malware is left running on your computer.
   
   
8. Restart your computer.
   At this step, please restart your computer to make sure that all associated programs are closed on next boot.
   
   
9. Reinstall Windows Live Messenger.
   You can get the most recent version here.
   
   
10. Reinstall Messenger Plus! Live.
    You can get the most recent version here.
    
    
11. Check if the problem persists.
    If the problem you were experiencing persists, feel free to post in these forums for help.

It should work just uninstalling SweetIM and SmileyCentral, shouldn't it?

quote:

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Originally posted by vikke
It should work just uninstalling SweetIM and SmileyCentral, shouldn't it?

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I followed the steps and when i reinstalled Windows Live Messenger it wouldn't start. Some kind of error report. It said:

Runtime Error!

Program: C:\Program Files\MSN Messenger\msnmsgr.exe

R6025
-pure virtual function call

What do I do???
Thanks in advance...

its still not working HELP

When i try to remove SweetIM installition folder, it won't let me delete it? Is there another way i can delete it?

I've tried every step of this and it still does not work, any ideas what to do?

I think its worked 4 me, hopefully

quote:

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Originally posted by FineWolf
[*]Delete the Windows Live Messenger installation folder.
This step is necessary to make sure that SweetIM and/or SmileyCentral didn’t leave any files behind that would cause some incompatibility problems. To delete the Windows Live Messenger installation folder, navigate to:

code:

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%PROGRAMFILES%\MSN Messenger

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[/list=1]

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code:

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%PROGRAMFILES%\Windows Live\Messenger

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i dont undestand step 7..... so wat do i do???

it still doesn't work

The proceedure set forth by FineWolf worked great for me. No more error.

quote:

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Originally posted by lil eddy f
When i try to remove SweetIM installition folder, it won't let me delete it? Is there another way i can delete it?

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Hey,

Some times if you rename the directory that the file you want to del are in. And then reboot your computer you will then or should be able to del the files and the directory.
Make sure you  remember what you renamed the directory to or to make it easy just add one letter to the name.
If it will not let you rename the directory then sorry.

hope this helps

Use this its called unlocker.
http://ccollomb.free.fr/unlocker/.
Right click the file you cant delete then just then press unlock 

quote:

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Originally posted by thomas1069
Hey,

Some times if you rename the directory that the file you want to del are in. And then reboot your computer you will then or should be able to del the files and the directory.
Make sure you  remember what you renamed the directory to or to make it easy just add one letter to the name.
If it will not let you rename the directory then sorry.

hope this helps

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quote:

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Originally posted by Id|0t4e
I have that problem too...When i try to delete it, it doesen't let me...So i erased all the files i could, and there are only two files left that i can't delete...PLEASE HELP

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quote:

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Originally posted by Id|0t4e
I have that problem too...When i try to delete it, it doesen't let me...So i erased all the files i could, and there are only two files left that i can't delete...PLEASE HELP

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After SEVERAL instances of people needing to be directed to this thread, I think the title should be adjusted to include the main symptom - that Plus disappears upon restarting the computer.

It might save a lot of needless threads

deleted sweetIM and re-installed Messenger Plus rtebooted laptop and seems to be working now...thank you

Hi all!

I have the following symptoms and need an urgent, official solution for it!

- Windows XP SP3
- Windows Live! Messenger 8.5.1302.1018
- Messenger Plus! 4.70

1. I tried to install the new Windows Messenger 2009 beta, but after I realized, somehow it always exit after 10-15 second without any reason, I uninstalled it. I was clear about that the Plus! isn't compatible (yet) with that version, so I didn't try it to install. It would have been enough for me if the newer MSN would have worked alone.

2. Okay, after that I decided to downgrade back to Windows Live! Messenger 8.5.1302.1018, and after installed Messenger Plus! 4.70.

live messenger plus also doesnt work on my pc.

and im sorry, im not english, maybe i have another expression for it, but whats

SweetIM and/or SmileyCentral.

I've never heard of it, so how can i uninstall it and where i can find it?

thank in advance..

If you do not know what these are, then you probably do not have them.

yeah I was looking after them, but nothing found.
I think you are right, thanks

When i try to uninstall the microgaming folder it sai that it requires authorization....

wont it delete all my contacts and everything on wlm if i uninstall it ?

quote:

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Originally posted by dancestar
wont it delete all my contacts and everything on wlm if i uninstall it ?

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Ive followed all these steps, i have windows vista and PLUS still isnt working .

quote:

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Originally posted by BeachyBabe
Ive followed all these steps, i have windows vista and PLUS still isnt working .

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How could I check what programs I've installed? I mean where to find them.

I was having an issue where a whole bunch of random letters and numbers were appearing in my chat box, and even on the chat window. I didn't know what to do, whenever I deleted the numbers and letters they would simply reappear. I followed these instructions for removing imsweet, and now it's back to working perfectly.

THANK YOU.