I recently recieved my SE k800i, and i am really happy with it but there is one problem.
Whenever i am in a call (whether i start it, or recieve it), i hear no sound ubnless i put speaker phone on. The people can hear me but i cant hear them
Any ideas?

turn the volume up?

quote:

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Originally posted by Stigmata
turn the volume up?

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yeah, on the left side of the phone theres a two way button. It is also used for the camera to zoom in and out.
Phone someone and press these buttons

quote:

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Originally posted by Nathan
yeah, on the left side of the phone theres a two way button. It is also used for the camera to zoom in and out.
Phone someone and press these buttons

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Ear piece broken, simple as.

quote:

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Originally posted by Dr4g0n
Ear piece broken, simple as.

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That's a different speaker.

All the loud noises (such as music, game sounds and speakerphone) come out of the speaker on the back (or in some cases, side) of the phone. The earpiece on the front that you use for calls is probably broken.

quote:

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Originally posted by Dr4g0n
That's a different speaker.

All the loud noises (such as music, game sounds and speakerphone) come out of the speaker on the back (or in some cases, side) of the phone. The earpiece on the front that you use for calls is probably broken.

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right
beforte you do anything do the following:

We are going to use what i call "the secret menu" to test the earspeaker. (It is actually called the service menu)

go to the home and do the following: -> * <- <- * <- *

<- = left on joystick
-> = right on joystcik

* = press star on keypad.


After you done that click on test settings (i think its called that cant remeber) and then scroll down to earpeaker. If it does not emit any sound it concludes that it is not broken

I had some sort of a problem with my SE K300i
i found out that the phone was automatically switching to a a different profile,in which it tought i had pluged in an earpiece..

cleaned out the connecters on the bottom and restarted the phone
and never had that problem again

quote:

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Originally posted by Nathan
right
beforte you do anything do the following:

We are going to use what i call "the secret menu" to test the earspeaker. (It is actually called the service menu)

go to the home and do the following: -> * <- <- * <- *

<- = left on joystick
-> = right on joystcik

* = press star on keypad.


After you done that click on test settings (i think its called that cant remeber) and then scroll down to earpeaker. If it does not emit any sound it concludes that it is not broken

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No, it could be malfunctioning software, trust me just do it. and tell he what happens

Ok i did it, it plays the sony ericson theme through the earpiece, I can hear it.

In that case Nathan is right and it's a firmware problem.

But still, the simplest thing to do is get O2 to replace it.

Well then, it is not broken. I would like you to master reset (reset settings only) and then tell me if it solves :it

Since the problem occurred have you tried restarting it?
Also try checking if the phone thinks there an earpiece attached..

I did master reset, it worked for about 20 seconds and then just stopped

And now, the earphone service test isn't working either.

Jimbo why don't you just contact O2 about the problem..if anything they should tell you what to try/do (if they don't replace it right away). If you do as they say they can't put the blame of it beeing broken on you...it would be something else if you had had this phone for years, but this is a new one..warranty, use it!

orr, you could reflash the firmware, its not hard to do with the right tools.
But yeah send it to 02 cos i cba to show ou h ow to do it

Thanks for you help everyone, o2 are sending a replacement on friday