Read before post a help request for WLM errors - Printable Version
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+----- Thread: Read before post a help request for WLM errors (/showthread.php?tid=75740)
Read before post a help request for WLM errors by AngelDevil on 06-29-2007 at 06:57 PM
Many users are posting in this forum for search solutions for Windows Live Messenger error. If your Windows Live Messenger have a problem, if you can't login on it, if an error message appear READ THIS POST before post your help request.
The first choice to restore the best messenger configuration is to install this italian program: MSN Repair.
MSN Repair (created by Valentino Marangi) is a software that restore corrupted registry keys and errors in Windows Live Messenger library.
DOWNLOAD LINK: http://www.valentinomarangi.com/click/click.php?id=1
It removed many errors, like:
- Error 80072ee6
- Error 80048820
- Error 81000314
- Error 80040111
- Error 800b0001
- Error 81000370
just with a click.
Another important thing that you have to do is REMOVE ALL PATCH FROM YOUR MESSENGER (A-Patch, Messenger Discovery! Live) and it's important DO NOT INSTALL AN OLD VERSION because often it don't resolve the problem.
For a login problem, the best solutions is to enter in Regedit (Start/Run/regedit.exe) and remove this key:
HKEY_CURRENT_USER - Software - Microsoft - MSNMessenger - Policies
RE: Read before post a help request for WLM errors by Voldemort on 06-29-2007 at 08:44 PM
wtf, a simple repair could fix that.... i don't see the use or would download it.
RE: Read before post a help request for WLM errors by CookieRevised on 06-30-2007 at 12:32 AM
All that is waaaaaaaaay to vague.
That program will not work for some situations. And in the cases it can fix the problem, the problem would have been fixed also when you simply clicked "repear" in Messenger when the error pops up, like Voldemort said.
Also, not all of those problems have the same solution. Not to mention that removing registry keys is NOT going to help for a lot of sign in problems!
RE: RE: Read before post a help request for WLM errors by AngelDevil on 06-30-2007 at 09:22 AM
quote:
Originally posted by CookieRevised
All that is waaaaaaaaay to vague.
Yeees? And all the post in this forum are not vague?? Someone help others user to resolve a problem, there isn't a perfect way...
quote:
Originally posted by CookieRevised
That program will not work for some situations. And in the cases it can fix the problem, the problem would have been fixed also when you simply clicked "repear" in Messenger when the error pops up, like Voldemort said.
I use Messenger everyday, and when an error occurs I never find a button with "Repear" (??) label... please indicate it me...
quote:
Originally posted by CookieRevised
Also, not all of those problems have the same solution. Not to mention that removing registry keys is NOT going to help for a lot of sign in problems!
It's a right statement, but what happen if a user try it first? Many italian user, not ONE, I'm talking of 15000 and more users, resolving Messenger problems with this software, because the error often was caused by a blundered uninstallation of a Messenger add-on, exspecially Messenger Discovery! Live that generated many errors with its bad unistall program.
I never think that this software is DIVINE and it resolve all problems, because all know that a software error can be caused from varied motives..
Try it does not harm, above all if a user have tried ALL possible solutions but the problem remain.
RE: RE: RE: Read before post a help request for WLM errors by MattyRid on 06-30-2007 at 09:36 AM
quote:
Originally posted by AngelDevil
quote:
Originally posted by CookieRevised
That program will not work for some situations. And in the cases it can fix the problem, the problem would have been fixed also when you simply clicked "repear" in Messenger when the error pops up, like Voldemort said.
I use Messenger everyday, and when an error occurs I never find a button with "Repear" (??) label... please indicate it me...
Have you ever used the connection troubleshooter and seen it there?
Nine times out of ten the connection troubleshooteer will solve your problem or link you to official repair methods which have worked time and time again.
RE: RE: RE: RE: Read before post a help request for WLM errors by AngelDevil on 06-30-2007 at 10:26 AM
quote:
Originally posted by MattyRid
Have you ever used the connection troubleshooter and seen it there?
Nine times out of ten the connection troubleshooteer will solve your problem or link you to official repair methods which have worked time and time again.
Have you ever tried it????
I have used it many times, and never it solve my problem.
quote:
Originally posted by Fra in DownloadBlog.it (http://www.downloadblog.it/post/2680/windows-live-messenger-fix)
Talking about the Policies registry key
funziona davvero!! grandi!!
E pensare che avevo scritto anche all'assistenza che mi aveva risposto che conosceva il problema e ci stavano lavorando ma non sapevano quando sarebbero riusciti a risolverlo….maaahhh…
Grazie
Fra
Translation
it really works!! greats!!
And think that I've sent (an email) to the assistance, too, that had answered me that knowed the problem and they are working about it but didn't knowed when they would have succeeded to solve it.. maaah
It's actual a good service, like all Microsoft services..
RE: Read before post a help request for WLM errors by CookieRevised on 07-03-2007 at 06:19 PM
quote:Erm... I think that is extremely exaggerated....
Many italian user, not ONE, I'm talking of 15000 and more users, resolving Messenger problems with this software,
----
In many cases where errors pop up because of server related issues, people have complaint to MS. after a few days, MS on its turn says they are working on it. Again after a few days, the user then complains on forums and such that MS didn't helped him and the user downloads something (like this tool) or uses some other 'fix' and it suddenly works. The user then posts a "thank you" to the creator of the tool...
But the fact is that those 'tools' didn't solved the problem, as the problem was already solved by MS.
In many other situations, the user doesn't even know about temporary server hickups or proper official solutions or whatever and follows some random advise on some forum. While the problem would have been solved by a simpel sign out/sign in, or Windows restart or whatever. Again the 'tools' or suggestions didn't do a thing, though the user thinks it did...
In other situations (in fact most situations) all the user needed to do was to follow the repair option given to him. Or simply going to the connection wizard and troubleshooter directly. Again nothing different than such 'tools' can do, but without the need and risk of downloading something unofficially and extra.
-----------------------------------------------------------------------
If your tool focusses on fixing a problem with Messenger Discovery then describe it as such and not as "a 'magic' tool which fixes all these errors and more".
The same goes for that "For a login problem, the best solutions is to remove MSNMessenger\Policies". Not only is this NOT the best solution, it is also not the most common fix, it will only work in some specific situations. AND that registry key isn't even valid for Windows Live Messenger, only for MSN Messenger, etc, etc....
My point is that it is great that people try to provide tools and fixes for things, so don't get me wrong. But you should be clearly describe what it does in detail (eg: if you claim it fixes registry errors then describe what registry errors and what it does to 'fix' it) and also what it does not! Claiming it solves "many/most" errors is extremely inaccurate and false.
And before people use such tools they should be encourage to follow the official procedures first, not last! Not only to provide MS automatically with info to the problem so they can permanently fix it, but also because the official solutions do work, if followed correctly (which is also a common problem for people - quite often they do not follow the procedures correctly or don't know how-)!
--------------
PS: oh, and although Help & Support can be made a bit better, they do provide usefull info and proper solutions. But as said before, a common problem is that people don't follow their advise properly. They don't follow all the steps, they think they already did something and don't do it again, or they already think it wouldn't solve it anyways and don't follow the steps in the first place. Also, Help & Support can only give good advise if people explain their problem in detail and properly. Quite often people don't do that either and then are surprised that they don't get the answer they expected... (all this can be seen on forums too).
RE: Read before post a help request for WLM errors by AngelDevil on 07-03-2007 at 07:38 PM
You are more expert then me.. my is only a suggestion.. if you say that it's a bad software, I accept this... I'm not the author! For the 15000 users, I wrong a thing.. not 15000 people resolve the problem with this software, but 15000 downloaded it and most of them resolve the problem.. sorry!
RE: Read before post a help request for WLM errors by CookieRevised on 07-03-2007 at 08:12 PM
quote:oh, no, don't... I mean, I don't find it bad at all... (I expressed myself a bit wrong before maybe).
Originally posted by AngelDevil
if you say that it's a bad software, I accept this..
I meant you should describe it better and in more detail: what it exactly does for which specific errors.
Thus don't say "it fixes all these errors and more", but:
- First try to official way to fix you error (you know, like follow instructions of the connection wizard and troubleshooter, etc)
- And in case that fails, you could try this tool as it will attempt to fix error X by doing
a) blahblah
b) yaddayadda
c) tralalalala
in that way people will know what it does (if they want to know) and more people would be confident to downoad this 'unknown' big file. They also would know that it isn't a mgic thing which would solve all problems (and thus wont complain as much when it doesn't fix their problem).
PS: downloads don't say a thing though. Especially not if it is linked on very big sites (like it is on several). And especially not if the tool is described so vaguely and 'promisses' to do much. Of course many people are going to download it in that case. But that does not mean:
a) ...they ever used it
b) ...if they used it, it worked
c) ...if it worked, they couldn't have solved their problems in the 'official' way without the need to download a strange unknown 500kb program which does unknown things to the registry.