printer not working.. - Printable Version
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printer not working.. by Pyro on 12-07-2007 at 04:35 AM
i am at work and the company i am supporting on the helpdesk at the moment has network based printers and when they try to print it goes in the que for 1/4 second and then disappears without a trace and doesnt print. does anyone have any ideas? thanks in advance 
RE: printer not working.. by toddy on 12-07-2007 at 04:42 AM
didn't u just post that you've started a new job on an it helpdesk.....shouldn't you have ideas on how to fix this yourself, or even just a database of instructions to follow, to fix problems
RE: printer not working.. by Voldemort on 12-07-2007 at 05:00 AM
I *think* they should have some technicians to fix it instead of asking in some random forum.
RE: RE: printer not working.. by Discrate on 12-07-2007 at 05:03 AM
quote:
Originally posted by Voldemort
I *think* they should have some technicians to fix it instead of asking in some random forum.
lol true. They wouldnt ask a helpdesk rep to fix it.
RE: printer not working.. by Pyro on 12-07-2007 at 05:03 AM
this is angus's boss. help him or ill smash u uleah. lol jks.. but seriously, do any of you know hwo to fix it because i honestly dont know. me and the guy next to me cant get it working. we are looking at the server. and cant find out what is wrong. can you please help.
nothing in documentation. nothing in GOOGLE. and i dont know where else to turn.
RE: printer not working.. by ShawnZ on 12-07-2007 at 05:11 AM
is there... paper in the printer?
RE: RE: printer not working.. by Discrate on 12-07-2007 at 05:24 AM
quote:
Originally posted by Pyro
this is angus's boss. help him or ill smash u uleah. lol jks.. but seriously, do any of you know hwo to fix it because i honestly dont know. me and the guy next to me cant get it working. we are looking at the server. and cant find out what is wrong. can you please help.
nothing in documentation. nothing in GOOGLE. and i dont know where else to turn.
lol nice acting pyro. I dont think your boss would type like that. uleah? do you mean uleh?
RE: printer not working.. by Pyro on 12-07-2007 at 05:25 AM
lol theres paper in the printer
RE: printer not working.. by Adeptus on 12-07-2007 at 05:36 AM
Most of the time the cause of this particular problem is the idiot at the keyboard printing to the wrong printer repeatedly and not realizing it.
It probably IS printing, just not where they are expecting it.
RE: printer not working.. by Pyro on 12-07-2007 at 05:46 AM
it is a network printer and i am remoting in now and its not human error.. its a colour laserjet 2840 and a HP 3055
RE: printer not working.. by Pyro on 12-07-2007 at 05:57 AM
problem resolved, thanks. was a printer driver issue.