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Fatal Stop c000021a - Printable Version

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Fatal Stop c000021a by breakingfree65 on 04-18-2008 at 02:15 PM

I've really messed up a computer.

It all started with a error message in Internet Explorer 7 about a psapi.dll file.  The research I found said to rename the file to psapiold.dll and reboot.

Oops...now when I reboot, I get a Fatal Stop error:

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x0000000)
The system has been shutdown.

So I booted with the repair option from the Windows CD.  From the C:\> prompt, I type in cd windows and get 'The path or file specified is not valid.'  I get that message for everything that I type in.

So I typed in C:\> dir and I get
'An error occurred during the directory enumeration'

Am I up the creek without a paddle?  Is this system recoverable?  Can anyone help me please?

Thank you.


RE: Fatal Stop c000021a by breakingfree65 on 04-18-2008 at 02:17 PM

I don't know if this makes matters worse, but the Hard drive is Encrypted through Guardian Edge.


RE: Fatal Stop c000021a by andrewdodd13 on 04-18-2008 at 03:59 PM

If the hard drive is encrypted then you will need to use Guardian Edge's software to read the data, otherwise there's no way to repair it.

There may be a pre-install driver for Windows XP, but I'm not sure.