Since yesterday I'm unable to sign in to MSN Messenger. The following error pops up:


I checked the service status from the Help menu and all systems go. I click retry but no progress. Any ideas? Thanks

Have been trying to log onto WLM for about 2 hours now but everytime get the error code 81000395, i've done all the connectivity tests and appear to be fine.
Any ideas?

Yep, me too, no connection same error since Yesterday 7/22/08 HELP!!!

quote:

---

Originally posted by alegator
I checked the service status from the Help menu and all systems go.

---

1. If Messenger is running, sign out and close it completely.
   To do this you need to right click on its icon in the systemtray (far right of the taskbar) and choose "Exit".
   
   
2. Remove the Connectivity Log if it already exists.
   By default, the log will be in your Messenger's "My Received Files" folder, and will be named MsnMsgr.txt.
   If you don't know the location of your "My Received Files" folder then start Messenger (don't sign in) and click on the menu: File > Open Received Files.
   
   
3. Enable Connection Logging if it wasn't already enabled:
   • Start Messenger but do not sign in.
     
   • Open up the Advanced Connection Settings panel in the preferences: Tools > Options > Connection > Advanced Settings
     
   • In the lower frame under "Windows Live Messenger Settings", make sure that "Save a log of my server connections to help troubleshoot connection problems" is enabled.
     
   • Press "Ok" to close the panels and to save the setting.
4. Now try to sign in again and wait until you get the error.
   
   
5. Retrieve the new Connectivity Log MsnMsgr.txt.
   See step 2 to know where to find it...

hey plz i need a help !!
before 3 days i tried to enter windows live messenger !!
so the error was : 81000395 !
then my friend told me to delete history and cookies and temporary files from the internet ... so i did ... !!
and this way went allright !! , but ... when i trun off the pc and turn it on again , the windows live messenger doesnt work !! , i h must to delete all the shitttt things again , so everytime i wanted to enter windows live messenger i must to do that !!!!!!! . now . the main problem is , that i have a patch , so i tried to enter to 3 mails !!!! , 2 off thim are okey ! , but the third is still signing in !!!!!!!!!!!!!!!!!!! , and never stop , but it is online , because i see this from the other mails !!! , he still signing in , and i never see anything inspite off a messenger signing in !! , but Its ONLINEEEEEEEEE !!
plzzzzzzzz i need help 4 dis problems
delo

yes i had the same error 81000395 too, i had it because of avg...had to untick the box of messenger protection there and then could login again but idk if this would have any effect for u..

S0o0o0 , Tell Me What to do?? if u know

If you open AVG, you'll see the "Overview" option to the left.
Click on that and you should have 9 items, one of them is "Web Shield".
Double click there and disable MSN Protection on the Instant Messaging tab.

just copy pasted it from other forum and it helped me

OMG ... u r my hero

Thankssssssssssssssssssss

quote:

---

Originally posted by CookieRevised

Althoug an extremely common culprint is the "MSN Messenger protection" from the anti-virus program AVG.
So, if you have AVG, try to disable its Messenger protection:
Overview > Web Shield > Instant Messaging > MSN Protection

---

I am also getting error 81000395 and I haven't got the Web Shield option in my AVG Free Edition. How do I fix it in AVG Free Edition?

UPDATE: Today all my MSN accounts are fine, I'm able to sign in normally, it fixed by itself (I did not change any of my PC's settings). On a separate note, I do have AVG Antivirus but the issue wasn't related to AVG as I only use it for on demand scans (I even have the AVG service disabled), plus there's no Messenger Protection compoinent in my AVG. The issue was most probably caused by temporary MSN server shutdown. Thanks everyone.