Hi, i am having problems singing in into my email account.

As expected i just recheck for password i normally use and didn't work.
Then i proceeded to go for the security questions but i have had this account for more than 6 years now and i just don't remember some of the information needed to get the reset password option. I used to live outside of the US back then when i created the account so it made it even more difficult to remember some of it.

The strange thing is that i don't remember changing my password for anything and i am afraid someone could steal my account. For some reason i can still log into my MSN (My MSN has ON the option of save my password) with the same  email account but can't log into my email.

This is really serious for me as i use this e-mail as my main e-mail for several things. On MSN i got all the info for my family and friends, and i even have paypal account under this email which now im afraid to use.

If there is any way to reset my password, or get my account back please let me know. I'll highly appreciate any information regarding this issue. Or if anyone knows who should i contact for this.

The email i am referring to is removed@hotmail.com and you can contact me for any question through this email (removed at live dot com) which im using as my alternative email.


Moderator edit: removed email addresses

Hello,

First a small note though: this (sub)forum (MsgPlus! Help & Support) is not for general Windows Live support. It is for getting help about the Messenger Plus! program, which is an add-on for Windows Live Messenger.
As such, this thread will soon be moved to a more appropiate place.

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quote:

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Originally posted by murilloj5
The strange thing is that i don't remember changing my password for anything and i am afraid someone could steal my account. For some reason i can still log into my MSN (My MSN has ON the option of save my password) with the same  email account but can't log into my email.

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1. Make sure Internet Explorer is your default browser. If not:
   1. Go to your Windows' Control Panel and select "Add/Remove Programs"
      
   2. In XP, in the the left pane, click on "Program Access and Settings"
      
   3. Click on the "Custom" drop down arrow (third listing)
      
   4. In the "Choose default browser", select Internet Explorer
      
   5. Click "Ok"
   Note that the actual names of the menus and options can be a bit different. I don't have the exact English translation. For Vista/7 the menus and options can also be different, but the same principal applies.
   
   
2. Log in into Messenger
   The contact list shows up
   
   
3. In the contact list, hoover (don't click) over your display picture.
   A popup menu will show up
   
   
4. Choose "View my profile"
   You are now taken to your Windows Live Profile and are automatically logged in.

Thanks for the advices and trying to help me. I appreciate the effort.

I have not been able to resolve my problem though.
Only reason why i was able to log into my MSN was because i had the remember my password option on for like a month. Trying to recover my password i un-clicked the option and now i'm not able to log into MSN.

Before that happened i did what you told me to do though. Everything was going smooth until the last steps.

When i hovered over my picture on MSn and clicked the Vew Account option, it would direct me to my account page. It would show my name, few contacts and general info.
But when i tried to change anything it would ask me to sing in. As if being logged into MSN didn't directly sign me into my mail as well.

Now unable to even connect to MSN i don't know what to do.
Is there any way i can get my back if i call someone or have them reset my password? 
I can prove im the person that created the account as it's all my personal data. I just don't know the password or secret answer. Also i never linked this email to any other email. I had it for over 6 years never though this would happen.

Or is there a way to suspend the account so that i'm sure nobody is using it to steal my information?

Then, one of the last options you have is to go to any Windows Live login page (eg: http://login.live.com/) and select "Forgot your password?" and follow the instructions.

In detail:

1. On any Windows Live ID site or service sign-in page, click "Forgot your password?".
   
2. Enter your Windows Live ID (=the email you use to sign in into Messenger)
   
3. Type the characters you see in the picture box, and then click "Continue".
   
4. Select "Send password reset instructions to me in e-mail".
   
5. Select the e-mail address where you want the password reset e-mail to be sent (eg: your alternative email), and then click "Continue".
   But make sure you can access the email you've selected! Otherwise use the last resort form page as explained below...
   
6. On the confirmation page, click "Ok".
   
7. When you receive the password reset e-mail, click the link in the e-mail to reset your password, and then follow the online instructions.