Hello,

I have been searching the forum, and i found a couple of more people with the same problem i have:

Some of my messages are not delivered, and i also do not receive some of the messages people send to me.

I have tried everything: Virus scans, cleaning spyware, tested with another router, i even formated my pc. Nothing worked.

I submitted a ticket to Windows Live support, and here's the tricky part, they asked me to uninstall Plus!

My question is, could this problem be really related to Plus? I never had this problem, and coincidentally, showed up when new Plus!/WLM versions show up.

Ideas?

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Originally posted by parad0x
My question is, could this problem be really related to Plus?

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Originally posted by CookieRevised

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Originally posted by parad0x
My question is, could this problem be really related to Plus?

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Plus! does not alter anything in the protocol, nor does it prevent Messenger to send the messages, nor does it tamper with your connection.

So in short: no, it should not have any influence at all.

However, there are other addons which do tamper with the protocol and/or with your connection (Messenger Discovery is one of them). And even after uninstalling such addons you might still experience problems because they don't always set the original connection settings back for example.

PS: try not to cross-post. Cross-posting is when you post about the same thing in more than one thread. This is not needed for anything and is actually against the rules.
parad0x's reply to A solution to lost messages?

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PS: Although it is far fetched, do make sure you don't have any dodgy Messenger Plus! scripts running though. Bad written scripts in Messenger Plus! could discard messages.

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Originally posted by CookieRevised
PS: Although it is far fetched, do make sure you don't have any dodgy Messenger Plus! scripts running though. Bad written scripts in Messenger Plus! could discard messages.

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Try to uninstall the skin and see if that helps anything.

its a ongoing problem and you are not alone.
http://shoutbox.menthix.net/showthread.php?tid=88532

this problem existed long ago but it seems pretty hard to solve.
sending feedback to microsoft didnt help either.

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Originally posted by Schnappi
sending feedback to microsoft didnt help either.

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quote:

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Originally posted by Schnappi
its a ongoing problem and you are not alone.
http://shoutbox.menthix.net/showthread.php?tid=88532

this problem existed long ago but it seems pretty hard to solve.
sending feedback to microsoft didnt help either.

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Originally posted by parad0x
This either is a problem with their servers, or with the new MSN build. I didn't have this problem until 1 month agora or so... Which tells me that it has to be either one of these 2 causes.

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Originally posted by CookieRevised

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Originally posted by parad0x
This either is a problem with their servers, or with the new MSN build. I didn't have this problem until 1 month agora or so... Which tells me that it has to be either one of these 2 causes.

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That doesn't mean much either. The problem can still be caused by a lot of other things too.

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They are never kidding you and never treat you like a child.

They always provide very detailed information or steps to do, because they can not 'guess' the knowledge level of the user. Also, the less information or details you provide, the less they are able to give you proper or to-the-point support.

Like I said in my previous post, don't jump to conclussion too quickly (number one cause of a lot of frustration when you get emails back from Support). A lot of things can depend on other stuff too. Stuff you don't know about and which is very vital to give you the proper support.

So, don't try to give them your conclussions as they may divert or hide the real problem. If you fail to do that they can't give you proper support and your real problem will most likely not been fixed quickly and a lot of emails need to be exchanged.

But I'm also 200% certain they never said that having certain folders hidden or hiding known file extensions would be a problem. You most likely read their email wrong. They most likely said that you need to make sure those settings aren't enabled in order to get to the (otherwise hidden) contact cache folder or the likes.

I specifically told them in my previous mail i was able to clear all the data they asked me to clear and that it had no effect. No need to go over all of that again. If someone isn't reading mails properly, it's on their end.

Oh well, I'll just keep submitting the problem until someone gives me a concrete answer.

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Originally posted by parad0x
I specifically told them in my previous mail i was able to clear all the data they asked me to clear and that it had no effect. No need to go over all of that again. If someone isn't reading mails properly, it's on their end.

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Originally posted by CookieRevised

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Originally posted by parad0x
I specifically told them in my previous mail i was able to clear all the data they asked me to clear and that it had no effect. No need to go over all of that again. If someone isn't reading mails properly, it's on their end.

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Again, they do not know that you knew how to delete hidden folders.

90% of the people asking for support would claim that they have deleted 'everything' while in fact they did not because of settings like those. Also, you would not believe the amount of people claiming to have done something while in fact they did not follow the instructions properly or don't know how to do something properly.

The people giving support are not psychics. If you would have explicitly told them that you also deleted the hidden folders, they would most likely not have said to check those settings and try again. Because you did not explicitly said that, they simply followed the next step in the troubleshooting, which is indeed telling the user to check those settings.

Anyways, please keep on pressing the matter until it is solved for you. Don't give up. But also, always keep it friendly, no matter how frustrating it might be.

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TS, does this happen after awhile of inactivity? like maybe 5mins or so?
also, do you happen to be behind a linksys router?

Initially, I noticed this problem with the earlier 2009 build of messenger.
I had no problems whatsoever with 8.5 & below.

Honestly, I feel that this problem is getting quite common nowadays however not many people are taking notice of it due to its irregularity.

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Originally posted by Schnappi
TS, does this happen after awhile of inactivity? like maybe 5mins or so?
also, do you happen to be behind a linksys router?

Initially, I noticed this problem with the earlier 2009 build of messenger.
I had no problems whatsoever with 8.5 & below.

Honestly, I feel that this problem is getting quite common nowadays however not many people are taking notice of it due to its irregularity.

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Update:

WLM Support have asked to send a whole bunch of data, including several logs from my system. event log, msinfo32, etc etc.. They will even be using my account tomorrow i think.

I sure hope this leads to a solution, because the problem is getting worse. At first i didn't get an error when the messages weren't delivered, but today i started getting the old  "The following message could not be delivered to all recipients" error.

Let's see what happens after they analyze the data i sent.

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Originally posted by parad0x
I sure hope this leads to a solution, because the problem is getting worse. At first i didn't get an error when the messages weren't delivered, but today i started getting the old  "The following message could not be delivered to all recipients" error.

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Originally posted by CookieRevised

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Originally posted by parad0x
I sure hope this leads to a solution, because the problem is getting worse. At first i didn't get an error when the messages weren't delivered, but today i started getting the old  "The following message could not be delivered to all recipients" error.

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Actually, that's an improvement then because that means that messages aren't 'lost' anymore but are flagged as being undelivered.

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u mean u did not have this problem with the previous build of WLM 2009?

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Originally posted by Schnappi
u mean u did not have this problem with the previous build of WLM 2009?

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