Crashes every 10 / 15 minutes.

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+----- Thread: Crashes every 10 / 15 minutes. (/showthread.php?tid=96769)

Crashes every 10 / 15 minutes. by bewaak431 on 02-12-2011 at 10:28 AM

Hello MSGPlus!

First of all. Thank you for the product. It doesn't work quite as good on my computer, but for other people around the world it does work great. So thank you!

I recently installed MSGPlus 5 on my computer with the latest WLM 2011. But my MSN crashes every 10 - 15 minutes now. When Messenger Plus! 5 is uninstalled then I don't have the crashes any more.

Windows 7 Home 64-bit
Windows Live Messenger (latest)
MsgPlus 5 standard options + Logs on computer and Myplus! enabled

I have uninstalled MsgPlus! for now because I can't work with Messenger if he crashes every 10 -15 minutes. I hope there will be a solution.

If you need more information, just let me know

Grtz

RE: Crashes every 10 / 15 minutes. by Spunky on 02-12-2011 at 10:32 AM

I've got exactly the same setup with no problems so I have a feeling this is caused by an incompatibility with something else on your PC. Do you have any other WLM add-ons/patces etc?
Which Anti-Virus and firewall do you use

RE: Crashes every 10 / 15 minutes. by heikog1974 on 02-12-2011 at 11:45 AM

I have the same problem here on 2 computers.

@bewaak431 Do you have the "A-Patch" installed?

RE: Crashes every 10 / 15 minutes. by bewaak431 on 02-12-2011 at 12:00 PM

@heikog1974 I don't have the A-Patch installed

@Spunky I don't have other add-ons. I use Kaspersky Internet Security 2011

RE: Crashes every 10 / 15 minutes. by heikog1974 on 02-12-2011 at 12:07 PM

Hmm...thought it could be the A-Patch...

I updatetd from msgplus Version 4.90.392 ...

Should this be a problem?

RE: Crashes every 10 / 15 minutes. by matty on 02-12-2011 at 12:33 PM

Do either of you who are experience the crashes have the online chat logging enabled? If so try disabling it.

RE: Crashes every 10 / 15 minutes. by bewaak431 on 02-12-2011 at 12:44 PM

Trying it now. It's on from 13:44. So if it crashes, it should crash within 15 minutes. I hope not

RE: Crashes every 10 / 15 minutes. by heikog1974 on 02-12-2011 at 01:27 PM

Thx Matty .. I will try it.

RE: Crashes every 10 / 15 minutes. by bewaak431 on 02-12-2011 at 01:27 PM

It still runs I think the problem is with the connection between MyPlus logs safes and Windows Live messenger. Maybe My Firewall doesn't want that?

RE: Crashes every 10 / 15 minutes. by matty on 02-12-2011 at 01:28 PM

That is what I am thinking is the issue. But even without the firewall there seems to be a few crashes so that could certainly well be it.

RE: Crashes every 10 / 15 minutes. by Menthix on 02-12-2011 at 01:33 PM

quote:
Originally posted by bewaak431
I think the problem is with the connection between MyPlus logs safes and Windows Live messenger.

Very possible, this problem has been reported by 2 people before. See Plus messenger v5 on WLM 2011 randomly crashing. The developers are looking into it and working on a fix.

A firewall could block the connection, although the standard Windows firewall shouldn't do that. But even if your firewall is indeed blocking the connection, it shouldn't cause a crash

RE: Crashes every 10 / 15 minutes. by Spunky on 02-16-2011 at 04:30 PM

quote:
Originally posted by Menthix
But even if your firewall is indeed blocking the connection, it shouldn't cause a crash

Could it be that Plus! is using a synchronous call to the servers? No connection would mean it would never return and cause WLM's process to go into a state of eternal waiting... Is there any way to check this with a packet sniffer?

RE: Crashes every 10 / 15 minutes. by Menthix on 02-16-2011 at 04:43 PM

quote:
Originally posted by Spunky
Could it be that Plus! is using a synchronous call to the servers?

Not sure. But I had a mail conversation with Jieff yesterday, they are working on a fix.

RE: Crashes every 10 / 15 minutes. by Chris4 on 02-16-2011 at 09:42 PM

I was also experiencing the same problem, so had to temporarily uninstall Plus!

I just have Windows Security Essentials.

When I get a moment I'll reinstall it and try to troubleshoot the cause.