Problem with Custom sounds - Printable Version
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+----- Thread: Problem with Custom sounds (/showthread.php?tid=96980)
Problem with Custom sounds by pickeringkp on 03-03-2011 at 01:00 AM
Before you tell me to use the search feature, please read this.
I have used the search function, but i've been unable to fix this, even with the new update.
I have un-installed and re-installed both messenger and Plus! multiple times. I have no custom emoticons, so I know that those are not causing interference.
Now, here's my actual problem:
I cannot hear, download, upload, or send any custom sounds (not even the default ones). When I try to download them, they attempt to download the file for about 30 seconds, and then give up.
I cannot seem to be able to connect to the sound server or something (I've had this problem since the last version of plus!)
I'm using windows Vista 32-bit, and Windows Live Messenger 2009.
I'm really wanting to get this fixed 
If you could help that would be extremely awesome.
RE: Problem with Custom sounds by matty on 03-03-2011 at 01:31 AM
Can you ping 66.220.17.211?
The other thing I want you to try is seeing if you can randomly download a sound through your browser. Try this URL: http://tinyurl.com/4ol8kfo
RE: RE: Problem with Custom sounds by pickeringkp on 03-03-2011 at 08:38 AM
quote:
Originally posted by matty
Can you ping 66.220.17.211?
The other thing I want you to try is seeing if you can randomly download a sound through your browser. Try this URL: http://tinyurl.com/4ol8kfo
Yes I can ping 66.220.17.211, but I can't reach that url =/
Here's the results of pinging 66.220.17.211
Pinging 66.220.17.211 with 32 bytes of data:
Reply from 66.220.17.211 : bytes =32 time=76ms TTL=240
Reply from 66.220.17.211 : bytes =32 time=76ms TTL=240
Reply from 66.220.17.211 : bytes =32 time=78ms TTL=240
Reply from 66.220.17.211 : bytes =32 time=78ms TTL=240
Ping statistices for 66.220.17.211:
Packets: sent = 4, Received = 4, Lost = 0 <0% loss>,
Apporximate round trip times in milli-seconds:
Minimum = 76ms, Maximum = 78ms, Average = 77ms
As for that tinyurl, I imagine that leads to sounds.msgplus.net, right? I can never seem to reach that page @_@
EDIT: okay, not sure if this could be it or not. I just googled the server address (66.220.17.211) and one of the first results I saw was in relation to MalwareBytes Anti-Malware blocking that for someone. Could that be the problem? Or is this in a previous version, and has been fixed? (Because I do have MBAM)
RE: Problem with Custom sounds by Spunky on 03-03-2011 at 09:53 AM
If MBAM blocks a website, a new software version will not change that. Try disabling MBAM first and try again
RE: RE: Problem with Custom sounds by pickeringkp on 03-03-2011 at 10:08 AM
quote:
Originally posted by Spunky
If MBAM blocks a website, a new software version will not change that. Try disabling MBAM first and try again
I completely removed MBAM and it still didn't work =/
My girlfriend who is a total Tech Geek can't even figure out the problem @_@
RE: Problem with Custom sounds by matty on 03-03-2011 at 11:47 AM
The tinyurl redirects to http://66.220.17.211/esnd/snd/random?catId=4&lngId=7
Does your techie girlfriend know how to use Wireshark?
RE: Problem with Custom sounds by CookieRevised on 03-03-2011 at 12:01 PM
Also, can you check your Windows HOSTS file and see if there are any entries in there in regards to Messenger Plus!? There shouldn't any.
(the HOSTS file is located in %SystemRoot%\system32\drivers\etc\)
RE: Problem with Custom sounds by matty on 03-03-2011 at 12:07 PM
quote:If he can ping it there wont be. It would show the redirected IP address in the results of the ping.
Originally posted by CookieRevised
Also, can you check your Windows HOSTS file and see if there are any entries in there in regards to Messenger Plus!? There shouldn't any.
(the HOSTS file is located in %SystemRoot%\system32\drivers\etc\)
Do you currently have a firewall enabled?
Sounds like it could be a DNS issue.
Few things I would like you to try:
Open a command prompt and do the following exactly as you see them (and please provide a screenshot or the results of the window after it has completed.
nslookup sounds.msgpluslive.net >> C:\PlusLog.txt
ipconfig /flushdns >> C:\PlusLog.txt
ipconfig /release >> C:\PlusLog.txt
ipconfig /renew >> C:\PlusLog.txt
nslookup sounds.msgpluslive.net >> C:\PlusLog.txt
(You can attach the file C:\PlusLog.txt to your post to make it easier)