Shoutbox

well hey, if an email was stolen, or password was forgotten the only way is to use secret answer or alternate email option, else if u have a paid email u can use ur billing info.

so if u dont have all above you have to contact passport team for inverstigation, they will ask u for some information.

so what happend with me is my friend's email was stolen , and when u got to reset my password there is no secret question, and for the alternate email it's just the same one.

so we contacted hotmail, but they always replied the information are incomplete, even that we filled all the things over there.

so is there any other way ??!! else than all above

thanks in advance

The way to get your account back is only through hotmail, email them back with more information about your account, contact size, contacts emails etc

You basiclly have to prove to Hotmail that you are the true owner, remember the 'new' holder is inocent until proven guilty. It will be a hard task, but every scrap of information you can recall will help prove your case to them.

Good Luck

that;s what i did, but they dont reply !! i dont know why

quote:

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Originally posted by zaher1988
that;s what i did, but they dont reply !! i dont know why

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how did you contact them? / what email did you use?

well i used my email, to reply to , and i filled this form
1. First and last name
2. Sign-in name you are having difficulties with
3. Date of birth in the form "month/date/year"
4. Country or Region
5. State
6. Zip Code or Postal Code
7. Approximate date of the last time you successfully signed in
8. Exact Microsoft Passport Network site you last visited on your last successful sign-in
9. Approximate date you registered the account
10. List of as many of the former passwords you used with the account as you can remember
11. List of as many of your folders in the account as you can remember, aside from the usual Inbox, Junk Mail, etc.
12. Name of your current Internet service provider and any past Internet service providers you have used (i.e. MSN Internet Access, Verizon DSL, AOL, Freeserve, etc.)
13. Name of the organization that you access the Internet from, if you access the Internet from outside your home
14. List of as many former secret questions and answers for the account as you can remember
15. The IP address for each computer that you use for the account

quote:

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Originally posted by zaher1988
well i used my email, to reply to , and i filled

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if you replied to an email its likely it wont have got through, you just need to click contact us again and use the ref number

You might just have to be patient. They probably have loads to go through.

but what about the incomplete information, if i fill everything, why they still say incomplete