Shoutbox

running messenger plus 4.60 on window vista , when i try to check my display event viewer for my contact it doesnt open while on my other pc that is running window xp it opens and shows me the event viewer , any idea or help as to why i am not able to open it here on window vista ???

allure

Hi allure,

First, what is the full number of your Plus! version? You can find out by going to Plus > About. The latest is version 4.60.0.326, so if not that please update to the latest first, then check if the problem still exists.

If you have the latest and the problem still exists: you speak about the event viewer, but that is not contact specific so i'd like you to tell me exact steps you do to open it (you might be mistaken with Contact Information, which also shows events, but is specific for that contact).

hello sunshine...thanks for yr reply.. iam running the latest version of plus that u have listed ...
                                                                       
see on the contact list on the right top where the plus is if you click there it opens there u have Display Event viewer usually when i click this always it opens and shows me all the contacts that i have on my list and the time they logged on and off ..now i have noticed it doesnt open here on my pc that is running the window vista , where on my other pc that has window xp when i open it it does open and it does show me the event viewer of my contacts ... hope that i was clear enough in explaining what pro i am facing here ?

allure

Yep, that was clear. It is indeed the Event Viewer you are on about.

Do you have anything on your comp that changes visual styles in Windows?

Do you have any scripts or skins installed?

Have you tried to repair Plus! from Programs and Features yet?



You can also try an uninstall and reinstall.

hello sunshine again .. well i followed yr steps tried repairing and uninstalling Plus but the problem still remained...

now as far as having anything on my comp that changes visual styles in windows i didnt get here what u mean ?

as far as any scripts or skins being installed no i dont do that usually as far as installing them

dont know what to do next

allure

With things that change visual styles i mean stuff like Windowblinds or DeskScapes.

When you uninstalled and reinstalled, did you reboot your computer inbetween (to remove leftovers)?

yes i did reboot

when i reinstalled the plus  i only unchecked the Remove all users and preferences and files as i was going to instale again the messenger plus

and left the remove all script files checked

Ok, well next thing to try would be:

1. Save your preferences:
- navigate to Plus > Preferences
- at bottom left click import/export
- choose Export current settings
- follow the wizard to save them to a file (.pld)
Optional: If you have custom sounds you can save those too by going to Plus > Sound Library..Import/Export at bottom left, choose export and follow wizard.

2. Uninstall Plus! again, this time remove everything (preferences too) and reboot.

3. Go to http://www.msgpluslive.net/download/ and download a fresh copy of Messenger Plus! and reinstall from that file (save to computer then run it).

Now sign in again and see if the event viewer will open.

might it be that the coordinates of the event window are outside of the screen? Doing what Sunshine suggested in her latest post will show if this is the case or not...

hello sunshine .. i want to thank you alot for yr assistance it finally worked thanks a bunch

allure