Shoutbox

Well every single emote, Msn ones like the Smilies on the left of the posting box, and the ones we add from our friends, they won't show.
For example, the doesn't show a smily face with a stunned face, it just shows ":" and "-" and "o"...
So could any body help?

When you go to messenger options> Messages, are "Show emoticons" and "Show custom emoticons" ticked?