Shoutbox

So recently, I've installed the latest MSN Live Messenger and then I downloaded the latest Messenger Plus! Live and installed both in order.

But, I've found out that after you close and reopen the computer, Messenger Plus! Live uninstalls itself completely and my skin that I used isn't there anymore too.

I can reinstall it, but I have to do it everytime if I want the extension's effects.

Please help on solving this.

Many thanks.

Hello HelpRequired,

What operating system are you using? If you installed the latest Windows Live Messenger (version 15.4, also known as '2011') we could assume you are on Windows Vista or 7.

Are you on a administrator account in Windows?

These may be obvious questions but they assist in ruling out a few basic causes.

I'm using Vista.

And yes, I am using the adminstrator account.

quote:

---

Originally posted by HelpRequired
I'm using Vista.

And yes, I am using the adminstrator account.

---

Are you running any kind of software designed to restore your computer back to a certain state after each reboot?

Please read Messenger Plus! Live Disappears after restart

@Spunky, I have Maplestory installed but is there a way to bypass that and get it to work without deleting it?

Probably not.

If there is a way of removing it (and keeping your settings), try it to see if it fixes the problem.

If it still doesn't work it's something else. If it does, you're unfortunately going to have to make a choice

It doesn't work both with or without MapleStory. Other listed softwares does not exist in my system.

What versions of Windows Live Messenger and Messenger Plus! Live are you using (Watch Getting Version Information for Bug Reports if you are not sure how to check)

Also, do you have the "Plus!" menu item on the main toolbar (Tick the "Always show menu" box in the men; the video also shows you where this is). If you do have the "Plus!" menu, click it and it may say "Software not loaded". In that case watch Using Messenger Plus! Live (4.9) with Windows Live Messenger 2011 to see how to put Messenger Plus! into safe mode. This may make it load each time and possibly identify a problem

Plus! is version 5.01.

Messenger is 2009.