Shoutbox

I just got a new firewall and I can't sign in to MSN because I get an error called '80072efe'

I can sign on to msn on one windows account, but on the other one I get that error.

I have tried uninstalling the firewall and trying others, but there is still the same problem.

Hope someone can help

Check MSN's connection settings (Tools > Options > Connection > Advanced), and make sure the correct options are ticked (usually the top one).

what firewall is it? .. it isnt Zonealarm is it?.. they known to have problems

funny, i receive that error yesterday when my internet had some problems and kept going on and off. i was sure it was not my firewall...

No, it's not Zone Alarm. My brother was testing out a few ones, tring to find one that was quite small. All of them had a problem. For some reason the problem is only one one windows account. They are both administrator so there shouldn't be any difference. I can't think of why this would be happening...

Have you tried what I said?

quote:

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Originally posted by raceprouk
Check MSN's connection settings (Tools > Options > Connection > Advanced), and make sure the correct options are ticked (usually the top one).

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Yes I have checked that and they are same on both accounts.

in the link below i found some suggestions specifically directed to the "80072efe" error message.. see if anything from there helps

http://www.msusenet.com/archive/index.php/t-1870515339.html

you can go to the link...

or read below because i'm quoting those suggestions here:

quote:

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Quote from http://www.msusenet.com/ Originally posted by Jonathan Kay

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
9. If using MSN Messenger 7, click the Tools menu, then Options, then Connection category,
click the Advanced Settings button, uncheck all the options, click OK twice and then try
again."

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I've tried all of them I think

The strange thing is that the problem is only on one windows account.

I have the same problem,  I don't know what to do here. I've tried everything.  It still won't log on.  I can't even log onto my account through Trillian