Shoutbox

my friends computer is being a complete asshole...

Shes on AOL... her usb modem (BT Voyager 105) is plugged in... all recognised correctly everything there working fine as far as i can tell... but it never connects properly... it comes up 'Limited or no connectivity'

The windows connection repair thing says
'the following action could not be completed: Renewing IP Address'

i run 2 diagnostic tests and im not sure what to do with the result so i was hoping someone on here would be able to direct me

test 1: 'The phone line is busy. An error occured during the connection. error number 676.'

test 2: 'Remote pc did not respond. For further assistance click more info or search help and support centre for this error number.
an error occured during the connection. error number - 678.'

my friend cannot log into aol at all... cannot access anything online...


what can you suggest? thanks...

I had this problem before and i fixed it by reseting the winsock keys. There is a command which words with Windows XP SP2.

Start -> Run -> type 'cmd' (without quotes)

In the command window, type 'netsh winsock reset catalog' without the quotes.

Then press enter. After a reboot, the connection should then be ok.

quote:

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Originally posted by monster.rat
I had this problem before and i fixed it by reseting the winsock keys. There is a command which words with Windows XP SP2.

Start -> Run -> type 'cmd' (without quotes)

In the command window, type 'netsh winsock reset catalog' without the quotes.

Then press enter. After a reboot, the connection should then be ok.

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hmm..

is there any risk of this going wrong? its not my pc so im not as willing to experiment... but if it worked for you its worth a try thanks..

i would phone AOL... but they really remind me of this: >Tech Support<

any other ideas if that doesnt work?

Thanks guys (and gals but ya know.. its just a sayin)

quote:

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Originally posted by M73A
is there any risk of this going wrong? its not my pc so im not as willing to experiment... but if it worked for you its worth a try thanks..

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Nothing should go wrong if you type what i wrote. It just resets some keys in the registry which make the connection.

quote:

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Originally posted by monster.rat

quote:

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Originally posted by M73A
is there any risk of this going wrong? its not my pc so im not as willing to experiment... but if it worked for you its worth a try thanks..

---

Nothing should go wrong if you type what i wrote. It just resets some keys in the registry which make the connection.

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kk.. ill give it a try will report back with the result tomorrow

reset the router/modem....
disconnect it a while....
and disable the connection before its connected..
and enable it after it was enabled..

When that happens to me i have to unplug my modems power cord for about
5-30 seconds  then plug it back it, then it works fine.. my modem
is getting old, i need a new one.

quote:

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Originally posted by Purity
When that happens to me i have to unplug my modems power cord for about
5-30 seconds  then plug it back it, then it works fine.. my modem
is getting old, i need a new one.

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i completely reinstalled the modem and aol after uninstalling it and all its drivers.. lol.. still didnt work

EDIT:

BUMP...

it tired typing that thing into the comman prompt and nothing happened......

i dont know what i did but the computer can connect to AOL now but the modem still has that limited or no connectivity thing...

how can i fix it?

Thanks.

EDIT:

New problem.....

when it finally got online the AOL browser said that the broadband that i am currently logged onto is the old one and i need to update the modem drivers to continue to use AOL.... i updated teh drivers and for the first time in ages the 'limited or no connectivity' symbol went away and the modem actually got a proper connectin to AOL....

but when i open the AOL browser to actually log onto the internet. it goes:

Step 1: Initialising modem
2:conecting to (couldnt read the rest it disappears to fast....
3:requesting network attention
4:talking to AOL via broadband
5: connecting to AOL via broadband...

after it gets to step 5 it goes bac k to step 1 and keeps repeating itself.... and doesnt connect to the internet... eventually the AOL broswer crashes....

i run the diagnostics and keep on getting 'phone line is busy' 'Error number - 676'

after it crahses i open the AOL browser again and it doesnt get past step 1.... it comes up
'Modem was unable to establish a broadband connection'



What can i do?

where can i download a setup file of the latest aol because when i try to download one it gives me this stupid thing that needs and internet connectin to get the files but the computer doesnt have the internet so it doesnt work.

Thanks....

Useless bloody AOL......

i sent them an email... there tech support contact email... and this is what i got:

quote:

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Dear Member,

Thank you for your recent enquiry.

In relation to this particular query could we please ask that you contact our
Customer Services department on phone 0870 320 20 20  and select Technical
Support department on the IVR  .  A representative will be happy to deal with
this for you.

The Call Centre is open seven days a week from 0800  - 2400 hours.

Please note that for security verification, to allow us to change any account
details or release any specific account information we must request to speak to
the owner of the AOL account (this will be the person noted on our records as
paying for the account) and you may be requested to confirm the last 4 digits of
your current payment method.

Once you are online you can always contact us by using keyword : LIVE HELP for
any technical query.


We thank you in advance for your patience in this matter

Kind Regards,

AOL MEMBER SERVICES.

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what that says to me is ask someone else i can't be bothered.... useless assholes, why can't they help me? ive provided them with error numbers, whats happening, any other detail i could think of and they just say phone this or that numbers.....

URHG i hate AOL with a passion

Are you 100% sure that she's actually on the broadband service?, from what i can see, it seems she's actually still dialup/56k

If she is indeed on broadband, then i'm unsure.. the modem should just 'auto connect'