Shoutbox

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Windows XP Service Pack 2 (5.1.2600)
Windows Live Messenger 8.00.0792
Messenger Plus! Live 4.0.0.235

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Hello,

My friend recently lost all his Messenger Plus sounds - his sound library was emptied for some reason.

This has now happened to me!

I don't know what has caused it, but all the sounds I had in my library have randomly disappeared.

Has anyone else experience this / found a solution?

Read this thread:

sound library

That's not really any help at all sorry.

The guy said it must have been your pc.

Well it's happened on more than 2 computers now, not running any kind of cleanup or removal software.

Is this a bug?

Bump

Provide the same info as asked in that other thread (you'd better have continued that other thread anyways so no duplicated information is given... anyways:

Answer these questions:
- Did you uninstalled Messenger Plus! or Messenger Plus! Live at one point?
- Did you used any kind of optimizer software, or clean-up tools or the likes?
- Did you edited/deleted some files in the soundlibrary preferences prior to this?
- Go to "C:\Documents and Settings\All Users\Application Data\Messenger Plus!\Custom Sounds" and report back what files are in there.


There is no real delete function in Messenger Plus! Live. It shouldn't touch the actual files unless you explicitly press the delete button inside the soundlibrary preferences. But this function is so deeply nested that it is practiacally impossible that it is called 'by accident' and deletes the whole directory just like that.

The only thing I could think of which could have happened as a bug is that Plus! Live also moves the physical sound files to another location upon installation or something. But since Plus! Live doesn't even need to do that or whatever, I find it very very strange that this is due a bug in Messenger Plus! Live. Though, it IS possible of course. Hence why Patchou needs as much detailed information as possible. eg: the exact and detailed steps you did just before this happened (including the stuff you did in Windows itself)... 

Sure, thanks for your reply

I had MSN 7.5 and Messenger Plus! 3 (all latest versions).

I then installed Windows Live Messenger (when it became final) which replaced MSN 7.5

I then installed the latest version of Messenger Plus! Live which seemed to work, so I then uninstalled the old Messenger Plus! 3.

I didn't use any kind of cleaner/optimizer software/antivirus software.

I never touched any files in that folder, and I have only 6 files in there now - these are sounds I've been sent since I lost them all.

This has happened on two computers that I know of, and maybe many more!

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Originally posted by norbie
(...) so I then uninstalled the old Messenger Plus! 3.

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Nothing you can do to retrieve your sounds then as you completely uninstalled Messenger Plus! 3 and all its files ("all its files" includes your custom sounds). So it's not a bug either though...

Also read this post:
CookieRevised's reply to sound library

Sorry for the inconvenience though...


PS: I'm going to report this thread for closing now, as that other thread contains already all the information needed. If you have more questions or other things to say about this subject do it in "sound library"