Shoutbox

There seems to be more problems with the Windows Live Servers like every few days I have had to delete the handshake cache to login again. Its the second time in less than a week.

I tried all of the registry but I still have the same prob!! HELP!! I used the registry file but the contacts I recently added are still offline. I signed in with a different account on WLM on the same computer and everything seemed to be working! What is the problem???

well try reinstalling WLM then

Uninstall restart and then reinstall and restart again

I did and had the same problem. Then I ran the reg file and nothing changed......

hmmmmmm i had the same issue so i downgraded to 7.5 *sighs* all of the live versions arnt working properly so thats what i did. 7.5 works perfictly no issues

i didnt see this but i tried it and yep it works

quote:

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Originally posted by CookieRevised
Based upon the posts of SteveC and MartyS (Windows Live Messenger support and test manager) in the Official Windows Live Messenger Newsgroup:


Explanation

Issues which all boiled down to the same cause:

- Attempting to login but all you get is eternally spinning buddies
- Login works but you can't add contacts
- Login works but you don't get any contacts
- Error codes when signing in (for example 81000314)

Cause of problems:

1. An outage in one of the data centers which prevented some people from updating or accessing their contacts.
   
   This has been fixed, but contacts added during this outage will unfortunatly be lost and need to be added again.
   
   
2. Some back end systems had trouble with the handshaking (technicial term to indicate the communication protocol between systems): Messenger was trying to send a request for the contact list and the response it was getting was't what was expected due to modifications on other back end systems.
   
   This was fixed last night (oct. 17th 2006), but there are still people who might not be able to sign in or add contacts, etc: Those people who tried to log in at the exact time when an errorneous handshake was in effect.
   
   To fix this you need to delete the cache of this handshake policy. Once this cache is deleted a new and fixed handshake can take place and the errors will be gone.

Fix

Delete you handshaking policy cache:

1. Exit Messenger completely (this means right clicking the Messenger tray icon and choosing Exit).
   
   
2. Open your registry editor (Start > Run > regedit.exe) and navigate to:
      for Messenger 8.0: HKCU\Software\Microsoft\MSNMessenger
      for Messenger 8.1: HKCU\Software\Microsoft\WindowsLive\CommunicationsClient
   
   
3. Once there, you must remove the following subkeys:
      for Messenger 8.0: Policies
      for Messenger 8.1: Shared
   
   
4. Close your registry editor and restart Messenger.

Make sure you don't delete or modify anything else. Wrong alterations can cause serious problems for Windows. For those who are not comfortable editing the registry, I've made a registry file which will do these alterations for you. Simply download the file, save it and run it:

http://home.scarlet.be/~tsf54471/msn/deletehandshakingcache.reg

nothing will be lost when applying this fix, unlike with some other 'fixes'.

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I also tried it with MSN Messenger 7.5 and tried to unblock the contacts, but it wouldnt let me. A messaged popped up saying: "We cannot update your address book at this time. Please try making this change later"

Well then thats a server related issue that maybe due to them being overloaded or they are doing uptates or maintance

well they should have an announcement or something like that, saying that the server is unter maintenance and when everything will be fixed. If anybody knows, please post here

thanks

i erased contact list cache and applied Cookie's solution.
then i restarted wlm, i tried to sign in but i couldn't
so i erased msn msg settings at the registry
now i got the error code 81000395 and still cant sign in
wlm keeps signing in but no error code