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Log problem
Author: Message:
mich999
Former Yuna Software
**


Posts: 40
Joined: Nov 2010
RE: Log problem
Hi there,

This error message is displayed when some conversations "not necessarily all of them" are not sent to server.  The cause may be simply a network connection error.

For reliability reasons, Plus! maintains a secure (encrypted) temporary log file of a chat session. If not all messages are received by server, the aforementioned message is displayed offering you the possibility to recover all conversations of the chat session. You can then, if you wish upload the log file manually to server from the Log Viewer.

If you want to see what are the missing conversations, I highly recommend you to check the online from either MyPlus! on the web site or from Plus!

From Plus!

1.  Enable Online logging (Preferences->Logs->Chat Logging)
2.  Set MyPlus Account (Preferences->Passwords->MyPlus!)
3. Check Connect me automatically
4. Open Log Viewer
5. Under Online node, try to find the chat session (you may organize by date or contact to find it quickly)
6. Please see If chat session is there, or if some conversations are missing

From MyPlus!
1. Open http://www.msgplus.net/
2. Log-in into MyPlus! (MyPlus! Log-in, top-right corner)
3. Menu My Account->My Logs
4. Please search for the session chat log, (you can use keywords if you remember some of conversations, date, etc.)

6. Please see If chat session is there, or if some conversations are missing

Hope this helps :)

Sincerely,

Kimahri Software Scrum Master
03-11-2011 03:30 PM
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Messages In This Thread
Log problem - by matmat07 on 03-11-2011 at 03:06 AM
RE: Log problem - by Sunshine on 03-11-2011 at 09:06 AM
RE: RE: Log problem - by Dex Luther on 04-06-2011 at 05:50 PM
RE: Log problem - by mich999 on 03-11-2011 at 03:30 PM
RE: Log problem - by matmat07 on 03-16-2011 at 11:44 PM
RE: Log problem - by matmat07 on 03-22-2011 at 08:26 PM
RE: Log problem - by matmat07 on 03-29-2011 at 12:30 AM
RE: Log problem - by stempski on 04-05-2011 at 01:34 AM
RE: Log problem - by matty on 04-05-2011 at 01:54 AM
RE: Log problem - by stempski on 04-05-2011 at 01:48 PM
RE: Log problem - by lorenita2919 on 04-05-2011 at 05:42 PM
RE: Log problem - by CookieRevised on 04-06-2011 at 10:40 PM
RE: RE: Log problem - by Dex Luther on 04-06-2011 at 11:03 PM
RE: Log problem - by Arcticwolfx on 04-06-2011 at 11:10 PM
RE: RE: Log problem - by Dex Luther on 04-06-2011 at 11:29 PM
RE: RE: RE: Log problem - by Dex Luther on 04-07-2011 at 01:53 AM
RE: Log problem - by CookieRevised on 04-06-2011 at 11:25 PM
RE: Log problem - by CookieRevised on 04-06-2011 at 11:30 PM
RE: RE: Log problem - by Dex Luther on 04-06-2011 at 11:47 PM
RE: Log problem - by CookieRevised on 04-06-2011 at 11:51 PM
RE: RE: Log problem - by Dex Luther on 04-07-2011 at 12:00 AM
RE: Log problem - by Arcticwolfx on 04-06-2011 at 11:59 PM
RE: Log problem - by CookieRevised on 04-07-2011 at 12:32 AM
RE: Log problem - by Chrono on 04-07-2011 at 12:36 AM
RE: Log problem - by Chrono on 04-07-2011 at 02:03 AM
RE: RE: Log problem - by Dex Luther on 04-07-2011 at 02:53 AM
RE: Log problem - by Chrono on 04-07-2011 at 03:19 AM
RE: RE: Log problem - by Dex Luther on 04-07-2011 at 05:03 AM
RE: Log problem - by Chrono on 04-07-2011 at 05:05 AM
RE: RE: Log problem - by Dex Luther on 04-07-2011 at 05:49 AM
RE: Log problem - by CookieRevised on 04-07-2011 at 09:44 AM
RE: Log problem - by Curt1983 on 04-07-2011 at 11:20 AM
RE: Log problem - by Chrono on 04-07-2011 at 03:54 PM
RE: Log problem - by matmat07 on 04-07-2011 at 10:02 PM
RE: RE: Log problem - by Dex Luther on 04-08-2011 at 12:06 AM
RE: Log problem - by foaly on 04-08-2011 at 01:13 AM


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