Shoutbox

There are too many posts here that specifically say they unticked the sponsor box for it all to be mistakes I feel. For all we know there is a serious problem with a certain flavour of the sponsor with certain configurations and it should be looked into. Unfortunately, pre-Yuna, I might never have come to this conclusion, but as the past shows, mistakes happen. Yuna, please check that everything is ok before we put our reputation on the line defending you. I know Sunshine and Nathalie both know about this thread and so have a feeling that the powers that be know as well. The only response we've had back is that it must be user error, but I am beginning to have doubts. While we've been telling users to provide us with information about the downloaded setup files etc, it would also be nice to get information from the providers.

If it is not a software error, then we can continue to do our jobs, but we can't just continuously fob people off with "You might not have unticked the boxes"