i got this for a reply, not sure if this means they will even read my letter or not?!
Dear valued ZoneAlarm or IMsecure User,
Zone Labs provides technical support for all our products via our support website:
http://www.zonelabs.com/support/
The support website includes our new Instant Support system - this is the quickest way to get most of your questions answered, often in seconds. The site also provides, for each Product, Frequently Asked Questions (FAQs), help files, and User Manuals. We also provide the ZoneAlarm User Community, where users of all our products help each other. You can access this Community at:
http://www.zonelabs.com/community/
It is likely that your question or issue has already been asked there, so we suggest trying the Search function first (please use the search box at the bottom of each Community page).
Current, registered users of ZoneAlarm Pro, ZoneAlarm Plus, and IMsecure Pro are also eligible for technical support by email, a support feature not available to users of our free products.
If you are a licensed user of ZoneAlarm Pro/Plus, or IMsecure Pro with a currently valid license, please return to the Technical Support form, select the proper Product, and include either a valid license key or purchase order number:
http://www.zonelabs.com/store/content/support/form.jsp
Users of our free Products can upgrade to our Pro or Plus versions, and are then eligible for technical support via email.
** NOTE - There is no technical support offered by phone at this time; however, we are investigating possible ways to provide telephone support.
Best Regards,
Zone Labs Customer Care Team
