Shoutbox

Hi Patchou,

We had utilized other methods of chat logging before being introduced to your product.  They were successful as well.

Your effort to unravel the situation is appreciated - that is what was requested initially.   

The inital post was focused upon either attaining a potential fix/patch or to bring the recent issue to the attention of those working on the product in hopes of resolving the situation. 

The subsequent replies were quite frustrating.  They made irrelevant assumptions, did not address the situation and presented with an intent to lay the blame upon our systems as opposed to a potential (and not uncommon with upgrades) break in an otherwise healthy setup.

We have had other issues with MessengerPlus, yet they were not show stoppers.  We found ways to work around the problems.  We figured that MsgrPlus was a work of art in progress and appreciated the effort. 

We most definitely would not have posted until we had done our own homework and isolated the issues as much as possible.

This is the first time we have made the effort to seek assistance within your forums and as such have walked away severely disappointed.


Hi Cookie -

as stated in the previous posts:

MSN Messenger has been uninstalled and reinstalled
Messenger Plus has been uninstalled and reinstalled
Windows Messenger has been uninstalled and reinstalled.

Various patterns of installation/uninstallation/reinstallation have been followed in order to isolate the problem with the hope of finding a viable solution.

At this point in time - as long as Messenger Plus is installed - Windows Messenger will not launch if MSN Messenger is installed.  MSN Messenger launches instead.

Since we rely upon Windows Messenger this causes unnecessary aggravation and undue loss of time.

re: That sounds a bit harsh, don't you think?

We take pride in our recommendations to others.  We do not recommend products which are not supported. 

Until the post by Patchou - it appeared that this productline did not have a problem resolution oriented support staff.   It appeared that the support personnel did not adequately listen and were prone to making erroneous assumptions.  It appeared that they did not fully research potential bugs and had a tendency to dump blame on endusers.

This is quite frustrating for endusers and ultimately backlashes on us.