quote:
Originally posted by SurfIsUp
The subsequent replies were quite frustrating. They made irrelevant assumptions, did not address the situation and presented with an intent to lay the blame upon our systems as opposed to a potential (and not uncommon with upgrades) break in an otherwise healthy setup.
1) It is quite frustrating when people don't appriciate the help of others who do this in their free time. And although those helpers don't program the product, they might know a great deal of it...
2) No-one ever blamed your system...
3) The setup isn't that healthy, otherwise you wouldn't be here...
4) It's quite frustrating when there are suggestions been made and all you can do is dish them and reply with "reread", "as previously stated". Yet when Patchou replies with almost the same it's all well and glory...
quote:
Originally posted by SurfIsUp
We figured that MsgrPlus was a work of art in progress and appreciated the effort.
But clearly don't appreciated the help/idea's of others. (without those other people, Plus! wouldn't be were it is now).
quote:
Originally posted by SurfIsUp
as stated in the previous posts:
MSN Messenger has been uninstalled and reinstalled
Messenger Plus has been uninstalled and reinstalled
Windows Messenger has been uninstalled and reinstalled.
that was not stated before! You only said Plus! was reinstalled. And why is it when I suggest that, you reply with this, and when Patchou suggest it, you accept it...
quote:
Originally posted by SurfIsUp
Until the post by Patchou - it appeared that this productline did not have a problem resolution oriented support staff. It appeared that the support personnel did not adequately listen and were prone to making erroneous assumptions. It appeared that they did not fully research potential bugs and had a tendency to dump blame on endusers.
Excuse me!!! There are plenty of people here who know a great deal about Plus! True, Patchou knows the most, because he's the creator. But why can't you accept (or at least appreciate) advise from others? Furthermore, making erroneous assumptions? I explained in my second post that I misread/misunderstood the word "preferred" because of the context and explained why I made the suggestion in my first post. "Did not research bugs"? Like I said, I've tested the bug your reported and couldn't reproduce it. I'm sorry if this means in your eyes that I don't research. (Yet, even Patchou couldn't reproduce it). "blaming the enduser"? Where on earth did I blame you? To be honest, you're the one that is personaly blaming us (the helpers) for bad knowledge and it seems that you think that we don't know what we are doing at all...
At least you could give a little appreciation even if you think the helpers are completly wrong. Everybody on this forum is here in his spare time, and the helpers/admin/mods dedicate their time to try to help people without getting anything in return...
To be short (incase you don't care reading my replies):
Yes, I (and others) feel very attacked...
PS: Later on I'm proberly sorry for the bad things I've said, but this is on my liver right now and needs to be said on my part...
PSS: All things considering, I still hope your problem will be fixed (soon) and I'm very curious about how it is solved.
/ 
