hi all
Finally got the dialer and virus to go
and all I need to do now is do one final virus scan and adaware scan to make sure everythings all okay. So thanks for the help.
Don't have the virus name handy but apparently I'm getting the person's laptop over the weekend to sort out the exact same problem, so if I can (because I'll be working when it will be sorted) I'll get it and post it for you