Shoutbox

So boxing day of last year (December 26/2003) I purchased a Sony MiniDisc NetMD Walkman. It was $229.99 Before tax. So I purchase an extended warranty to cover my ass incase of accidental dropage. So needless to say I drop it. Now this is back in April, lukily my minidisc only has a small crack in one of the corners far enough away from any major internal components. That day I decide ok new music time. Happily collecting my new legal collection of downloaded music (got to love Canada) I proceed to write the data. Now on September 19/04 I take my MiniDisc player into Future Shop because "it no longer will write to any media", I tell the lady at the counter, I get a "huh?!?", in non-technical terms I tell her "I can't burn music to my minidisc player." She says ok and sets it up to be serviced. She explains that they will send it "next-door" (what ever that means) And if they cant fix it they will need to send it away for service. I say thats fine. (Note there is a Power Station store that specializes in Electronics but they have no affiliation with eachother. So back to my story). Today I come home from work remember I need to call Future Shop. So I call them on my cell phone. I Speak to one male at Customer Service named Al, he transfers me, then I speak to a lady, she transfers me, while on hold it starts to ring again, the same lady answers the phone, I say what I am wanting, "status on my Sony MiniDisc player I brought in for service" so she says ok holdon, and transfers me again. So the phone starts to ring again, the same lady picks up, I tell her what I am looking for she says ok hold on let me get my sheet. She goes to a phone near where the sheet would be and its not there. She puts me on hold again and says I am going to another phone, one moment. Being as paitent as possible I hold. She comes back asks for my last name, I tell her, and she proceeds to say... "We have no record of you bring it in, why not give us a call back on Thursday because that is the day we recieve shipments of customer units back". I say ok I will call back Thursday.

Needless to say as far as I can see, Future Shop has lost my MiniDisc player, now should I demand I get an iPod and only have to pay half the difference? I mean its one thing for a long shipment/repair that is understandable but not having any record when I have a reciept saying I brought it in...


Anyways, moral of the story, Stay away from Future Shop, its Best Buy from now on for this big spender!