Shoutbox

I work for MSN - this is the latest news on what is going on... thought you all might like to know! (I am sure most of you know this for the most part, but thought you might like to hear it right from the mouth of MSN)


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EI: Messenger Signin and IM problmes response


  Start Date/Time:
10/10/2004 21:44:39


Issue:
The .Net Messenger Service is experiencing a variety of issues that is driving a spike in incident volumes. The Messenger team is working to resolve these issues but currently there is no ETA for a resolution.


Customer Impact:
During this period customers may experience problems logging into the .Net Messenger Service, problems sending IM messages to other .Net Messenger users or other problems. 


Instructions for Support Reps:
To help resolve these issues you should respond to customers reporting problems logging in or problems sending IM messages with a multi-ticket using the text below. These tickets should not be held. They should be closed and coded as “Instant Messages -> can not send”. 
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Will keep you posted if I hear anything else!