Shoutbox

I am not actually at work, I am just logging into my "tools" from home... we have this website called "Support Web" that I am able to log into from home... and that is where I am checking for information.  If I were able to talk to someone from work I would tell you exactly what is going on... but my computer won't even sign INTO msn - so I am assuming the problem is not fixed.

As for the messenger 7 - I know that they are trying to get everyone to downgrade because of some security flaws in messenger 7.

New news from Support Web:
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EI: RESOLVED-Messenger Signin and IM problmes response


Start Date/Time:
10/11/2004 05:50:02


Issue:
The .Net Messenger Service is experiencing a variety of issues that is driving a spike in incident volumes. The Messenger team is working to resolve these issues but currently there is no ETA for a resolution.


Customer Impact:
During this period customers may experience problems logging into the .Net Messenger Service, problems sending IM messages to other .Net Messenger users or other problems. 


Instructions for Support Reps:
To help resolve these issues you should respond to customers reporting problems logging in or problems sending IM messages with a multi-ticket using the text below. These tickets should not be held. They should be closed and coded as “Instant Messages -> can not send”. 
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EI: MSN Messenger - Unable to start IM conversations


  Start Date/Time:
10/11/2004 07:53:41


Issue:
Users can sign into the service but are unable to initiate or participate in IM conversations. The .NET Messenger Service is temporarily experiencing difficulty. You may be unable to sign in. If you are signed in, some features may be unavailable. Please try again later. 


Customer Impact:
N/A


Instructions for Support Reps:
Please tell the customer that we are aware of this issue and are working diligently to resolve it. Apologize for any inconvenience this issue may cause them.
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All times are in Pacific Time - so it sounds like they are not totally sure what is going on!