For Win XP:
1. Click RUN
2. Type Regedit in RUN
3. go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
4. Once you found 'Run' search for these registries "realone_nt2003" and "realone_nt2004"
5. Delete them
6. Press Crtl-Alt-Delete to load the Windows Task Manager, end all processes for "MONIKER.EXE" and "
SYSLRAY.EXE"
Next go to:
C:\windows\system32\
and erase the following archives:
"MONIKER.EXE", "SYSLRAY.EXE", "HKT1.DLL"
7. UNINSTALL MSN and reinstall on startup.
You might wanna do it for your friend..try remote assist (in main msn screen your friend does: actions > ask for remote assistance)
If she is using another OS tell me and i will try find the solution.
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