curious problem, i think it was in the boss protection 'system wide shortcut' box...or one like it, it refused to reconise the 'shift' key it would make it 'ctrl' unless i also had 'ctrl' in there...uninstalled and it seems to work fine now...
the reset status shortcut also does it but says alt rather than ctrl...
as does the 'instant display shortcut for quick icons, and the Fast-activation shortcut under status presets...