RE: problems saving chatlog
What is the exact error code?
If it is what I think it is i've had this problem, I think it happens because you use Messnger Plus! and she doesn't, and you possibly use codes to do with Messenger Plus! which MSN Messenger simply does not reckognise in the chat logs.
The best things she should do is to install Messenger Plus! And see if the problem persists.
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