Shoutbox

hi,
i had bought the game Age OF Empires:Conquerors about a month ago and had been playing it fine since then. But when i ran the game today the game crashed when i started the game. also, every time i run the game, it asks me to create a new profile.
i have tried un-installing, re-installing, everything bout cant get the game to run.
i cd is in a very good condition too without any scratches.
can someone please help me as i have to go to a multiplayer competition of the game.

PLEASE HELP
thanx