let her:
1) Reboot PC
2) Uninstall MSN Messenger 7 completely and in the proper way (add/remove programs), if possible
3) Uninstall MSN Messenger 6 completely and in the proper way (add/remove programs), if possible
4) Delete, manually, the directories used by MSN Messenger (6 & 7):
- c:\Program Files\MSN Messenger (or wherever she installed it)
- %AppData%\Microsoft\MSN Messenger (this can, most likely, be a hidden directory so she need to turn on "show hidden/system files" in Windows)
5) Clear MSIE cache and cookies
6) Reboot PC again
7) Go to the
Microsoft update site with MSIE and make sure she has ALL the updates and fixes (this includes SP2). After an update reboot the pc and then go back to the site and check again for new updates.
8) Download and install MSN Messenger from
http://messenger.msn.com/
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