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O.P. Remote Assistance
I'm trying to get Remote Assistance to work for a friend of mine, but it won't let me connect. I get the message "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again." Any idea why it won't connect? I shut down my firewall (as have they), but I am still on a router. Could that be the problem? If anyone has (successfully) used this feature before, help would be appreciated.
Alternatively, the reason I am trying to help is because the computer is not detecting their sound devices (speakers). Any thoughts at what might cause this to happen?
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