Shoutbox

i was asked by a girl last night if i could help her sort out her account as it is saying her contact list can not be retreived.
i followed the help link and was told on the MSN MESSENGER website that leave it a few minutes and it will be ok.
the problem was last night, early, and i just tryed to sign into her account but can't, still the same problem.
her contact list is fine if you go to hot,ail because i tried
any help oin how to resolve the problem is much appreciated as se can not get onto that account and she is getting all stressed out as some of her work coleagues {don't know how to spell that!} are on there and she may need to contact them through the day.
thanks!

EDIT:
here is a print screen of the error message: