Is your friend able to open up the task manager? I've found something similar to what you've described
here
You may want to tell your friend to download and run
Hijackthis, then post the log on a forum such as the one linked to above.
Geeks to go is also another good place to ask for assistance. They'll provide you with the help you need.
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![[Image: bluesig5rz.png]](http://img141.imageshack.us/img141/3788/bluesig5rz.png)
