errrmmm...
where in the mail do they ask for your password??? nowhere!
All they ask for is your permission to temporarly access your account, not for your password!! They can access any account by simply resetting the password temporarly, without needing the actual passwords (hence why specific MS helpdesk personel will never ask for your password: they don't need it!!! Though they need your permission to reset the password. And when they are done fixing, they simply restore the stored hash of the password.)
quote:
Account access consent:
"To continue to help you, I may have to access your account. If I have to access your account, I will have to reset your password. If you do not give me permission to access your account, I may not be able to continue to help you. May I have your permission to access your account if I must? If the answer is yes, please reply by saying, 'You have my permission to temporarily access my account.' As soon as I complete my troubleshooting, I will reset your account back to your original password, and then let you know that the issue has been resolved."
quote:
Originally posted by zaher1988
it is somehow different than what i expressed
It is waaaaay different.
quote:
Originally posted by zaher1988
what cofuses me, how they are going to reset back the password if they didn't know the previous! i mean why they dont directly use the present password, why the reset !
They can not read passwords either! In fact passwords are never stored as plain text. What they can access is the hash of the password. But you can not reverse a hash to the plain password. A hash is a one way encryption.
So, after they're done, they simply put the stored hash back...
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The mail and all is genuine (and not written by a robot
). And I very strongly suggest to do what they are suggesting.
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