Shoutbox

I have had plenty of contact with messenger support lately. I do recognise he problem that in their first reply, they tend to shove you off with a standard reply.  However, the more professional and clear  you explain the problem, and the tests you did with their results, the more professional their replies tend to get.

I had some problems with the Dutch department of the technical support unit, but since I contact the English guys, all works out smoothly, yet takes a long time.

What I want to say is that you should not start getting pissed off so easily. People do their best for you a lot, trying to correctly interpret what you say. The best way dealing with the support people, is to DO what they ask you to do, then give them back a detailed description of the result. They're not magical fairies that know instantly what is wrong :/