Well, has she try to go to microsoft update and try updating it? since the mouse is from microsoft.
Microsoft doesnt give updates for mouse
Edit: Tell him or her to use her keybord(if its working) to get to control panel > Accessibility Options > Mouse and enable Mouse keys. Then use the numpad as a mouse . This all can be done using a kayboard cuz ive just done it atm. Then he or she can to the Device Manager to check her mouse .
This post was edited on 06-22-2006 at 02:47 PM by Felu.
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. This all can be done using a kayboard cuz ive just done it atm. Then he or she can to the Device Manager to check her mouse 
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