Well yet another update
This is what I got to the reply to the last email:
Hello Zoid,
Thanks again for writing to Windows Live Messenger Technical Support to confirm that this support issue is not-resolved. My name is Ruth and I will proceed troubleshooting with you from this point on.
According to your email, I understand that you keep being unable to add contacts which do not appear Online to you.
I realize it can be frustrating when a problem persists, so I will do my best to understand and address the issue for you in this response. However, I have inserted some questions for you at the bottom of this e-mail to help better diagnose the issue should additional troubleshooting be required.
General information
- The first name and last name of the caller:
- If the caller is not the account owner, the relationship of the caller to the owner:
- An alternative callback number, if one is available:
- An alternative e-mail contact, if one is available:
Important environmental/system information
- The Messenger client type and version number:
- The Messenger connectivity logs.
Note: Attach or paste these logs into the ticket.
- Whether the connection is wired or wireless:
- Whether the account uses a proxy server and the type of proxy server used:
- Whether the computer where the issue exists uses one or more of the following tools: router, NAT, or firewall:
Troubleshooting information summary
Note: Do not paste in case notes from previous L1 comments.
- Issue summary:
- The troubleshooting steps already taken:
- The steps that are required to reproduce the issue:
- The error message:
- The hexadecimal error code value:
- Whether you can reproduce the issue on a different computer and a different network type: (yes or no)
- Whether the issue occurs for all users on the local computer: (yes or no)
- Whether you can reproduce the issue with a test account on your computer or a lab computer when you use the same MSN Messenger version: (yes or no)
- The date that the issue first appeared:
- Whether the issue is constant or intermittent:
- A list of recent changes to the computer:
Software Information
Note: List the manufacturer and version number of the following types of software that is present on the caller's computer. Indicate "N/A" for the types of software that are not present.
- Antivirus software:
- Firewall software:
- Download enhancers:
- Pop-up blockers:
- Dial-up accelerators other than the MSN Dial-Up Accelerator:
To diagnose the problem, we must have access to your account. When we have access to your account, we can see everything in your account, such as you can when you use your account. After we diagnose the problem, we will reset your password, and then send you an e-mail message that explains what we discovered.
How this affects you
If you use a domain that is provided by Microsoft, such as @hotmail and @msn, please be aware of the following:
While we are trying to fix the problem, you cannot use any services that require your e-mail address to sign in. Before we sign in to your account, make sure that you have your secret question and answer ready so that you can reset your password and access your account again. You should also have an alternative e-mail address available so that we can contact you if we experience any problems when we try to access your account.
If you use an account from a domain that is not a Microsoft domain, you will not be able access any Windows Live or MSN services that use this account. However, you will still be able to access any other services that use this account that are not associated with MSN or with Windows Live. We will send the password reset e-mail and information to this address unless you provide us with an "alternate" address in your Windows Live ID profile.
For example, this issue occurs if you use an account with one of the following domains: @yahoo, @gmail, and so on.
To give us your permission to access your Windows Live ID, reply to this e-mail message and include the following text in your message: "I grant you my permission to access my Windows Live ID."
Do not give us your current password.
Note: You can reset your password at any time by clicking "Forgot your password?" on the Windows Live ID sign-in page.
To verify the secret question and answer or to verify the "alternate" e-mail address that you must have to reset your password, follow these steps:
1. Visit the following Web site:
http://account.live.com
2. Sign in by using your Windows Live ID.
If you see MSN Account Services in the upper-left corner, follow these steps:
a. Click "Credentials."
b. Click "Change your question and secret answer."
c. Type your password, select a question, and then fill in the answer.
d. Click "Continue," and then click "Done."
e. Click "Add or change your alternate e-mail address."
f. Type your password, enter your alternate address, and then enter it again.
g. Click "Continue," and then click "Done."
If you see Windows Live Account in the upper-left corner, follow these steps:
a. Click "Account Summary."
b. Click "Registered Information."
c. Type your address information to complete the "Home location" section.
d. Click "Save."
e. Under "Password reset information" and next to "Question", click the "Change" link to change your secret question and answer. After you set your secret question and answer, click "Save."
f. Next to "Alternate E-mail Address," click "Change" or click "Add to set an alternate e-mail address."
After we diagnose the problem, we will use your alternative e-mail address to notify you of our findings and to send you a password reset message.
Follow the steps that appear in the e-mail that you received to your alternate e-mail address to reset your password.
Ben, thanks again for contacting MSN Messenger Technical Support, and for your use of Microsoft products. Every customer is valuable to us, and we are sorry you have experienced problems.
For questions or self-help with Windows Live Messenger, at anytime you may also visit:
https://account.live.com/helpcentral.aspx?mkt=en-us
Best Regards,
Ruth
Windows Live Messenger Technical Support
With Windows Live Messenger, you can now talk to your Yahoo! Messenger friends. To learn more, paste this link in your browser:
http://get.live.com/messenger/addyahoo
Find out how easy all-in-one PC care can be with the 90-day free trial of Windows Live OneCare. To get started, paste this link in your browser:
http://www.windowsonecare.com/purchase/trial.aspx?sc_cid=SPT_msgr
Yet another person Im dealing with -_-
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