Shoutbox

Hey, techsupport can be mucho fun if you're a second or thirdline person. Not the first one that gets the call, they only get the crap, down the line,  you get the more exciting problems the first line couldn't handle. 3rd is for the real techie guys.

I don't know either Sean, but you're young, so it doesn't surprise me that you're thinking about the choices you made before, and now the real choice is getting close, it's only good that you're thinking about it again.

Basically, there isn't a single course that instantly makes you a manager of sorts, because you also need the experience and build your network so you know the right people. Are you familiar with ITIL Foundation? You could be head of one of the seperate segregations meantioned and work on the ICT/Tech department of a larger corporation for example.