Shoutbox

I have a big problem which has happened over my friends house. My friend being the computer whiz that he his wasn't happy about the speed of his connection and read somewhere that he could probably make it faster by putting his box back to factory settings. As soon as he done this the internet buggered up The wireless is called a Belkin 54G and several sources say they are not very reliable. (I have no comment on that subject). According to the computer there is a connection at 54mbps but the internet won't come on if you understand me. Any help would be appreciated to help get it back to normal. We phoned the service provider Tiscali but they could offer no help. I thought of plugging it in using a wire but its too far away. With no instructions we are lost

Thanks for listening