Shoutbox

We have 3 e-mails that we use for MSN Live. Two of them work fine, the one started freezing. Sometimes it causes the whole computer to freeze up, sometimes if you are patient (not very) you can finally get it closed again by trying to use CTRL-ALT-DEL.

Now I came across a message on here of someone who had the same problems. He could not get access using his primary adress but others worked fine. Someone mentioned that it was because of off-line messages. This very well could be the problem because when we got it to open up halfway, two off-line messages popped up but we couldn't read them or get them to close.

Does anyone have a cure for this? I uninstalled Live Messenger and reinstalled but it makes no difference. It seems to me in the other question the originator said "my friend removed the offline messages and it works fine" but he didn't explain HOW this happened.

Someone else gave all these instructions for things to go in and remove in different folders but one was called "contacts" and I freaked out because I thought it would erase all the contacts. I am NOT computer literate, I am a user but I don't understand how it all works so need step-by-step instructions for dummies which I will try when I get home.

TIA if anyone can offer me advice.

K