quote:
Originally posted by dht240
Additionally, since the trojan.mespam issue I cannot access any symantec.com or microsoft.com websites - is this linked to the Messenger problem?
absolutely. Messenger needs access to several (Microsoft) domains. The trojan probably blocked several things.
Removing a virus or trojan quite often does not repair what it had done (common misconception).
Before trying to solve any Messenger problem, make sure your computer (internet connection) is back to normal because any problem you'd see in Messenger would be directly related to incorrect settings for your internet connection.
Thus, simply re-registering some DLLs, turning of your firewall or even reinstalling Messenger, and the likes (like posted above), will not fix this.
So you might wanna check your hosts file, proxy settings, blocked sites/domains, etc.
But do all that
after the trojan is completely removed. To remove a virus properly you need to turn System Restore
OFF and boot up in
SAFE MODE. Only then you can properly run a decent anti-virus.
Read this post.
Some quick info to get you started:
hosts file info:
http://vlaurie.com/computers2/Articles/hosts.htm
http://www.mvps.org/winhelp2002/hostsfaq.htm
other settings you might wanna check:
MSIE > Tools > Options > Security > Internet > Standard
MSIE > Tools > Options > Security > Trusted sites > Websites > blank
MSIE > Tools > Options > Security > Not-Trusted sites > Websites > blank
MSIE > Tools > Options > Privacy > Normal
MSIE > Tools > Options > Privacy > Websites > needs to be blank
MSIE > Tools > Options > Content > Restrictions > Disable
etc...
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