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O.P. RE: Help! I'm desperated!
Yeah it is Windows Live Messenger the one that started, we used the remote assistance, and she had Windows Live Messenger opened, as I said on the change display image window all the display images are gone even the ones that come with the WLM, and the option that says Don't show a picture is clicked but also is grayed out.
Also I put on my first post that I did found the object store folder, all her custom emoticons, winks and such are there, I logged in on Windows Live Messenger and used ConCon Messenger Contact Retriever and backed up all her custom content without problem, so is not that the content got deleted.
I even searched on the administrative tools to see if it wasn't a service turned off but no, nothing there neither.
And yes my friend's laptop has Windows Vista.
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